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Released in 2012, this is a durable PC laptop for the everyday computer user. This model (NP540U3C-A01UB) features a 13" screen, a 500 GB hard drive, 4 GB RAM, a DVD multi-drive and is capable of running Windows 8.1.

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Why is there no audio?

I see that my media is playing, but I cannot hear it.

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2 Answers

Sound is off

Make sure that the volume is up and not on mute.

Device is plugged into audio jack

Make sure that that the audio jack is clear of all devices.

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If both of these options aren't the cause of the problem, then its very possible that the audio is faulty and will need to be replaced. For a helpful guide on ways to fix these problems go to


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I have the same issue. sometime it works just fine and sometime not! I even upgraded my machine from windows 8 to 10 hopping it'd fix it forever. unfortunately, it still comes and goes! any ideas how to fix it?

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Hi, Just a few suggestions.

When it doesn't work what have you checked?

Have you plugged in headphones when this occurs to see if it is a speaker problem or not?

Have you checked in Device Manager to see if there is a problem with the Audio Controller?

Does it only occur when playing certain file types e.g. .mp3, .wav etc.?


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Tyler will be eternally grateful.
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