Model A1238 / 80, 120, or 160 GB hard drive / black or silver metal front

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iPod has a circle wit an x inside

The circle with an x in it has direction below it sending me to support I have done this, downloaded the information and it still does not work.

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Try the diagnostics mode for your iPod. You'll find great directions and explanations about the test right here. From your description, it sounds like a bad hard drive.

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