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A touchscreen e-reader by Amazon with silent page-turning buttons and auto-adjusting backlight, released October 21, 2014.

27 Questions View all

Why is my screen frozen?

The screen of my Kindle won't change even though I try to turn it off and on. I tried charging it and pressing the power button again, but that didn't work either. Please help!

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Hold the power key down for 40 seconds, after about 8 seconds the screen should go blank, which is normal, continue holding it down however. Then try restarting or it may restart itself (mine seemed to).

Anyway I can't find an answer as to why it froze to begin with, I'd like to know as it may be preventable & therefore I can implement such guidance if it is!? I know it's not a massive fix to carry out if it becomes necessary but still it would be better for this not to happen in the first place....right!?

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Thanks Hayley!

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Tried this did nothing

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I’ve done all this but still stuck.

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6 Answers

Most Helpful Answer

If the screen on your device is frozen, try holding down the power button for 7 seconds. A menu should come up that will allow you to select an option to restart the device. If the menu fails to pop up, try manually restarting the device by holding the power button down for 40 seconds.

If restarting the device doesn't cause the screen to change at all, the screen itself may need to be replaced. Before you decide to replace the screen, make sure to double check that there are no problems with the battery, because the battery will be less expensive to fix than the screen will be. If you are sure that the problem is not with the battery, go to the Amazon Voyage device page and follow the link to the Screen Replacement repair guide to learn how to replace the screen.

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Thanks for the advice Zac. I tried holding the power button for the recommended durations, but nothing happened. Then while I was looking for warranty info on my Amazon page, I came across another suggestion; try charging it with another USB cable. I used the charger and cable for my Samsung phone and the Kindle Voyage is working perfectly again.

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Thanks for this advice, that does make sense. However, how can I make sure it is not the battery? E.g. in my case, I have opened the device and removed the battery and replaced it again, recharged it and so on, but nothing on the screen has changed. Is that an indication that the screen is broken, or is it indeed the battery (or sth else, say, the mainboard)? Thanks a lot for your help!

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I tried holding the power button on my Kindle Voyage for 40 seconds. It re-booted and now working fine. Thanks.

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my kindle voyger screen (bottom half part of screen ) unresposive, unable to perform reset also as reset command action (yes / no) lies in unresponsive area, any other method to do hard reset

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Held power button down for several seconds after screen froze and this rebooted my kindle. Thank you for the help.

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If the screen on your device is frozen, try holding down the power button for 7 seconds. A menu should come up that will allow you to select an option to restart the device. If the menu fails to pop up, try manually restarting the device by holding the power button down for 40 seconds. If you have problem then call me

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Thank you, my Kindle it's working.

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Nice, thank you for sharing this information.

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My kindle won’t unfreeze. I got the screen replaced and the battery replaced and it still won’t unfreeze. I have tried everything but it won’t unfreeze no matter what i do.

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Maybe try to get a new one

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You can read this blog for your help and find the steps for your issue.

https://www.livetechys.com/kindle-help-n...

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Kindle on my galaxy 8 phone is frozen. I got a prompt saying I had to edit my devices but I don't know how to do

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How can o get help

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Sometimes screen got locked or you can say freeze when you read a book on Kindle paperwhite. This is due to many reasons. But one of the common reasons that you get is when you try to download too many books at a time. To resolve this, you can take the help of the kindle support, you can check out the steps right here to resolve your [http:// https://www.ireadebooks.com/kindle-froze...|Kindle frozen] issue.

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