Improved second generation Google-branded tablet with a 7" screen.

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I am Stuck On Reboot Screen

I have tried all of the troubleshooting tips on the forums for trying to reboot my device but no matter what I do I all i end up seeing is the google logo. I contacted Asus and they told me it was out of warranty and that it would cost $200 for them to wipe the tablet and re-install the operating system. Is there a cheaper option? I 'd rather not have a paper weight and from what I've seen online that is what it looks like.

Answer this question I have this problem too

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Hi Mason!

Have you ruled out that the issue is not a hardware failure? I have worked with several of these tablets with the same issue your describing. It turned out to be a faulty power flex cable.

If it is a software related issue(which doesn't happen often) follow this link.

This will help you go about flashing a stock OS to the device. You may need to do some searching on Google for the devices most recent OS.

But yes this is a fixable issue.

Good luck mate!

Cheers!

Josh.O

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I'm having the same problem with stuck on google screen at boot, do you have a part number/source for the power flex cable you mentioned?

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I didn't notice that the Nexus 7 Tablet was included as one that could possibly be repaired using your recommendations.

Will this help the Nexus 7 Tablet?

Thanks

Manuel

38manny@gmail.com

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Worked fine for my wife's 2nd gen wi-fi Nexus 7.

A happy wife is a happy life!

Try googling these tools if you are technical:

super_root_setup_2.7.0.1_final

NRT_v2.0.5.sfx

Android Multi Tools v1.02b

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Hey Josh, just wanted to see if you could clarify which cable is the "power flex cable." I'm in the same boat as the guy at the top and would like to try that before swapping out the motherboard.

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Old thread common problem and I just got affected. Tried everything to no avail. I could not re-flash because from Day 1 my Nexus 7 2nd Gen (bought used) worked perfectly EXCEPT it would not be recognized when USB connected to computer. I could not even install the drivers because Device Manager NEVER even recognized a tablet connected. I am contemplating buying a new Motherboard, but wondering if I also need a new USB daughterboard. I have survived without the need to connect to the PC, but I wonder if the new Motherboard comes pre-loaded with the OS or if I would still be dead in the water without a USB connection to re-flash.

Thanks...

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OK thanks for the info! I'll see if those will work

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I have the same problem, and it started a few hours after upgrading the firmware to Lollipop 5.1 via an OTA upgrade. The tablet ran normally for a few hours and then rebooted. It's been stuck at the google splash screen ever since (10 days).

I contacted Google tech support, and they talked me through using the recovery mode to clear the cache and when that did not fix it, to perform a full factory reset. That did not correct the problem either. They directed me to ASUS for out of warranty repair support which I have not done yet.

The only people reporting success with a recovery are those who previously rooted their nexus 7 so could perform some firmware recovery operations, and those who replaced the logic board of their device. As I never rooted the device, it looks like I am stuck with a paper weight unless someone can work out a solution.

This fellow at XDA is working on it...

http://forum.xda-developers.com/nexus-7-...

Dennis

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My Nexus7 got stuck since on the android boot screen. As no update happened on the unit, I guess it is a hardware failure.

Can you fix this issue by replacing the motherboard?

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I'm not sure I basically just decided it was dead. That might help but its out of warranty and its like 200 dollars to fix so I might as well just buy a new tablet.

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Ifixit has a new motherboard for the N7 which is a lot cheaper. If this solves the issue (and more important the issue doesn't come back) I miggt go for this route.

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Look at my 21 June reply and try it again.

Just because it doesn't work the first time doesn't mean it wont work.

I often have to repeat solutions severtal times before the problem is fixed.

I really doubt it is a hardware issue or you wouldn't be seeing the Google logo.

You wouldn't be seeing anything.

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Hi Mike,

would be surprised if it was an software issue, as my Nexus7 was updated a while ago..

What you propose is to root the unit and reload a firmware?

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Hi Koen,

What I did is play around with these programs:

NRT_v2.0.5.sfx and Android Multi Tools v1.02b

We were travelling in New Zealand and my wife was freaking when her tablet wouldn't boot. I'm not a tablet expert that's for sure and I 'm afraid I wasn't very scientific and document my work like I do at home (retired network engineer).

All I can say is that I couldn't get it to boot up all the way. I just kept fiddling with the software back and forth, back and forth with no luck trying to reinstall/upgrade the OS with the Nexus 7 connected to my little ASUS Netbook with W7 Pro 64bit.

Finally when I was about to give up after many tries it suddenly booted up. My wife lost all her photos and videos but it was working again!

The key for me was playing with the tools. That's how I've always solved problems that are outside the normal range. I have a very stubborn streak.

I wish you luck and you may be absolutely correct that it is a hardware problem....you never know.

Regards,

Mike

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Hi everyone, I had this same problem about a year ago and I tried a few things and then gave up and bought another tablet. Is there an average Joe fix for this? I am technically minded but I'm struggling with this one. And once again our of waranty and I refuse to pay a ridiculous amount for it.

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I have the same problem. a while ago some kind of updating thing came out and as soon as I pressed update button the operating system is gone. and I can not reboot my device

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What have you tried so far?

Mike

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Just about everything. Charging it to full with the original charger, rebooting from the bios menu, flexing the tablet, tapping it. I recently tried to take it apart to see if I could find any issue and I managed to crack the screen in the process of doing so. Any help would be awesome.

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Hi Connor,

Have you been to this web site:

https://developers.google.com/android/ne...

I'm trusting that tou have a computer that you can connect with the Nexus.

Read it over. Let me know how it goes.

Mike

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