Repair guides for the portable flame-making device known as a lighter, usually containing butane, known by the brand name Zippo, etc.

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Why isn't my Zippo Hand Warmer warming?

I recently purchased a Zippo Hand Warmer brand new, I received it today and I have been trying to get it to work but it only gets warm.. that is it.. I have tried different methods suggested online.. I have followed all the directions in and out and watched every YouTube video about it too... I have NO IDEA why it isnt working.. The burner is even glowing! HELP NEEDED PLEASE!

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Have you tried filling it? Here's how to work it:

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