A Windows 8 laptop series by Acer with Intel Core i3 or i5 CPU.

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My laptop freezes at the shutdown screen

My Acer Aspire V5 laptop freezes everytime it reaches the shutdown screen. The only way it can be powered down is by holding down the power button. The same error occurs if the laptop is inactive for a while. How can I resolve this issue?

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Do you know the condition of the HDD? Does your laptop act slow or funny during normal use?

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I think the issue was bad sectors in the hard drive. Used the laptop recovery process and the problem seems to have gone away. Thank you for your answer!

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Thank you for the response. Indeed, the issue was with corrupted/bad sectors in the Hard Drive. The System Recovery option addressed it

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My Acer Aspire V5 began freezing some months ago and the only solution was to do a 'hard' power off and on.

All would be ok for several hours when it would freeze again!

Things got worse after I moved from Windows 8 to 10.

I think I may have come up with the solution to my problem and maybe it might help other Acer users.

One can use the Ethernet (hard wire) connection to the Router or WiFi.

I am using WiFi all the time and never use the Ethernet connection.

I opened Network Connections and DISABLED the Ethernet connection.

I am now into the third day and leaving the computer on 24/7 and no problem!

Good luck.

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You have no idea what you just did for me, my client was almost losing faith in me, thanks a lot...

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You are very welcome.

Séamus

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MMD will be eternally grateful.
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