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Asus Laptop Model U56E shutting off at random and during boot up?

I have a Asus Notebook PC Laptop, Model: U56E I bought it in 2011

My question is:

Recently it has been shutting off on it’s own, sometimes while playing a movie which does get irritating.

After getting nowhere with antivirus software I tried reformatted the hard drive several times, also tried using it with the battery removed and reformatting with the battery removed, at first it seems to be happening after a few hours of use it will shut off on its own again, to say the least annoying.

For a laptop it doesn’t seem to be getting overly hot, stays cool to the touch, after it shuts off it will come up with the error message about being improperly shutdown and restart on its own, after a few times it want to do a DSKCHK, which eats up about twenty minutes.

I’m figuring that it is probably an equipment problem, is there a module or something I can replace to fix this problem?

Some more info:

When it shuts down randomly, it shuts off like you pulled the cord from the wall outlet without the battery in the unit, shuts down like that even when the battery was in the unit, and it always restarts, at first it had me thinking I had one of those shut off viruses, after the first reformat it got me thinking hardware problem, I am hoping someone out there has a fix it answer for me, other than go out and buy a new laptop, I am hoping for an inexpensive way to fix this Laptop computer, I would appreciate any answer that gets me closer to having this problem fixed.

Answered! View the answer I have this problem too

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Sounds like you're hitting a thermal issue here. While the case may not feel warm the CPU or GPU may be shutting down due to heat.

A common issue here is dust buildup in the fans and heat sink fins (also don't block the vents). Also given the age of the system you may want to remove (carefully) the heat sink and apply a fresh coat of thermal paste. It's a bit of work as you do need to clean the old stuff off first and make sure you don't damage anything in the process.

To help in diagnosing your issue you can try CoreTemp which allows you to see the thermal sensors on the CPU.

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I've tried the Core temp program, it works good, it show max temp at 100c the i5 processor is a dual core, the temp program shows the temp on both cores running between 35c to 55c it doesn't get any hotter than that, the problem still remains after the last format, still shuts-off randomly, if it was a tower computer I would be thinking power supply, on this Laptop the power supply seems to be more integrated, I'm not sure what to target as the problem.. ( Note please stop editing my problem and comments, I'm not saying anything wrong, every-time I've notice my text edited, the meaning of some sentences have changed. )

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Michael - I promise you very little editing has been done and only to make your issue more readable and categorized so others can find it. You can see the alterations by clicking on the History and if you feel the meaning was lost please go into edit mode and correct things as you see fit.

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You may need to look at the power logic solder joints you may have a bad joint or broken component.

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This thread says this is solved why can I not see how it was solved?

Thanks,

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@Sean L - I suspect in this case the issue was within the power logic which is were it was left. Sadly, Michael didn't fill us in on what he found.

Clearly the other entries here also encountered problems with their systems. So there maybe something more here. Hopefully someone chirps up on what they found.

Did you give Core Temp a try (click on the URL link above) to see if your system was overheating?

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I just bought my Asus X441U about two weeks ago and I am experiencing the same problem. It randomly turns off for no reason, and it won't boot unless the charger is plugged in even though the battery is fully charged. By the way, it makes a sound when it turns off, the sound my HP laptop makes when it's overheating. I haven't tried any solution yet and I plan to take it back where I bought it. Just want to share that the problem is still present on Asus Laptops even after 3 years since this post was made.

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same!!! do you have any solutions now??

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Yes mine does the same very annoying

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Mine too... what could be wrong

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Mine too, same model. x441ua

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Same here guys. just randomly shuts down .

S406UA

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I have the same laptop, bought it in January 2012. I've just recently on two different occasions have had it shut down for no apparent reason. Both times I had it running on battery only, it hasn't done it to me when it is plugged in. The thing is, on both occasions it shut down without warning, once I plugged it back in it said there was 50+% battery power remaining. I'm sitting here now ready to buy a new battery but I'm not really sure if that will fix the problem. Did you have any resolve?

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In case someone is stuggling with this problem in 2019.

I had this problem. Replaced the native power supply block.

A couple of months after I'd bought my ASUS laptop, the battery capacity dropped from almost 100% to 83% overnight, then after another couple of months to 50%, again overnight, then at some point stopped charging at all. I removed the battery to disassemble it, so for a while my laptop lived without a battery. And that's exactly what started to happen - random shutdowns. I cleaned it and replaced thermal grease, but same thing. So finally I got suspicious about power supply, so I replaced it with the one from my older asus laptop, and that random shutdowns stopped.

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Sounds like the same issue I have with mine bought in early 2012. after a year and half I had the hard drive and mother board/graphics card replaced and still have the problem. Though it seems much more random now... some days shuts off every few minutes some days not at all. No pattern to process either some times just running word documents and sometimes streaming video and other times no problems at all. About to upgrade now putting up with the issue this long hoping it would die to help me reason replacing it considering the amount of money I spent having custom graphics put on the lid. When I replace it I wont be buying another ASUS and I won't be buying from the same store.

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Hi, I seem to have a similar problem with my Asus laptop X53e bought in 2011. For already more than a year my laptop has been showing similar symptoms of shutting down all by itself and/or not starting up if I push the start-up button. In fact, that's where it started: not being able to start the laptop. That initially occured when I had the laptop in a cool place like in our attic during the winter without heating. Gradually the spontaneous shutting down started to occur. At first the problems occured mainly in the colder seasons but now it happens all the time, whether in summer or in winter time. But I still have the feeling there is a relation with temperature drops, it seems to occur more often in the cooler hours of early morning or evening. But it can also unexpectedly shut down just in the middle of the day.

And always, once shut down, it will retry to switch on again all by itself, trying various attempts before succeding.

There is no relation with whether it's on power supply or on battery.

I changed my HDD to a SSD, that makes no difference at all. I really think it must be a hardware problem but I don't know where to look for a solution. Any suggestions?

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sam le issue exactly with my Asus u56e. I bought another battery and same problem within a week.

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Until this day my problem has not been solved, I took the laptop to a repair shop who couldn't fix it. So that's about two years or more that we're having this problem. I have another laptop currently from my job, so there's less need to solve it...

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mine too has the same problem Asus x541N

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Bad native power supply was the problem in my case.

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I took the top panel off the system and blew away lots of dust and debris. No more automatic rebooting. I'd also taken out the optical drive and the HD. Blew lots of junk out of there. The system was four years old when this problem began. It wasn't the bios either (I've the more recent).

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Hi, I'm still out here with the same old laptop (Asus X53e from 2011) having the same old problem although during the summer it did not occur very often (nice warm summer we've had :)). As I said before, I am still convinced there is some relation with room temperature, it will happen more often in the early morning or late in the evening when temperatures are still relatively low. In winter time, if I need to get it running early in the morning the best thing I can do is leave it on the heating for a while after which it will almost certainly turn on without problem. Isn't this strange? Anyhow, I'll probably buy a new one if I'm really in need to have one...

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Mine was asus x441n bought last 2017. Actually it was the second laptop I had since my first laptop netbook faced problems as well. Went through a lot just to get my first laptop replaced so I had no choice but to maximize the use of this new laptop but then after few months, experienced autoshutdown all the time. No plans of replacing the battery, may be cleaning the fan or so would be done but later on summer may be. No plans of buying a new one yet since just like what I said, I want to maximize the use.

Just posted so that others would be aware of the effects of buying the same brand. Heard from friends who bought the same unit of laptop that they experienced the same thing. Others said that it’s the downside of having the battery attached to the laptop. But as to mine, I guess the problem is the brand already since I also knew many people who have the same kind of laptop but working well, with different brands. Also, I knew friends who experienced problems on their phones with the same brand.

DISCLAIMER: Tried all sorts of fixing my laptop, none really worked. May be I’ll try cleaning it at a pc repair shop. Try to update as soon as I saw some progress.

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Change the power supply. It helped with my ASUS X550C

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I am having the same problem with my S406UA

its less than a year old and still under warranty. warranty process can be so painful that i want to avoid that

just randomly shuts down while working.

i have installed all windows and firmware updates, confirmed its clean inside, there is nothing in the event logs leading up to the issue. it just turns off

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I tried soldering power jack it sparked ordered a new power jack lets see what happens

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Hi, same thing is happening to me. I have a Asus X541s and I bought it early 2019. It randomly shuts down when unplugged, as if the power was cut off even if the battery is full. Weirdly enough whenever i blow on it from my left to my right it works again.

At first it would shut down once a week then more and more frequently. Now it won't turn on at all unless plugged. I opened and cleaned the fan of the dust (which was a lot) and I thought that was it, but it worked for a few minutes and then it shut down again. For me blowing used to work, but it may also be temperature as Michiel Anten suggested, since the $@$* down started when I moved from a warm country to a cold one. I'll try to keep it somewhere warm and see what happens.

Also while writing this comment my pc was unplugged and working after my third attempt at making it work after cleaning it. So I really hope this is it and I won't face the same prob again. If I do, im really worried that I may damage the battery by having it charged fully all the time.

P.s I'm never ever buying an ASUS computer ever again. I had an Hp before this one and it lasted me and my brother 10 years!!! Don't know if there are any other affordable and reliable pc other than hp. But honestly im not thinking of buying a new one for another 2 years. I was planning to sell this one after 2 years of use, but if its damaged then no one would buy it and so it would make it harder for me to buy a new one (I don't think my parents would buy me one, adulthood is hard

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Hey, I too have A541U model nd itz lil over 2 yrs old (missed the warranty time) .. I experienced this problem for the ist time few mins ago while watching Pokemon, Battery percentage was almost 55... So after the shutdown I started it as usual nd itz by far going as usual... But after coming here I c ppl experienced same kinda symptoms at ist nd I'm bound to join'em... Mayn i can't buy a new one now

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hi... I finally managed to solve this issue. I have an asus vivobook 15 and it kept shutting off randomly even after being taken to customer service. Here's what you should do. If possible carefully remove the back screws and screws in ram slot to *safely* remove the keyboard from the top. Carefully detach the ribbon connectors for the mother board and when you can see the motherboard, take some iso-propyl alcohol and a clean cloth and clean all the contacts and pins and the entire motherboard with it. AFTER doing this very carefully prod along the contacts to see if any of the contacts have come loose or any of the screw holders or any small metal component may have come undone. Completely remove it or re-solder it if you are confident enough. I later found out that my laptop was shutting down incessantly after accidentally shorting the contacts on the motherboard that were being shorted by a detached component. carefully reattach the ribbon connectors and finally test to see if everything is working fine.

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Have the same problem on my Asus F552C (X550CL motherboard)

Tried to apply new thermal paste, cleaned the fan, updated BIOS, used a power adapter from another Asus laptop, checked the power button. Nothing worked for me :(

No matter what , computer still suddenly shut down after about 20 minutes.

Hope someone will find a fix one day :D

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I'm also experiencing the same thing lately..Asus was bought year 2016 and was working fine even with heavy video games until today..it keeps shutting down and having black screen of death when it activates screen saver or even a few minutes of using it...and I'm only using a video editor..

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Michael will be eternally grateful.
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