Drum not turning, No Heat, electrical is working

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Kenmore Elite HE3 Dryer

The Kenmore Elite HE3 is 7.2 cu. ft. capacity electric dryer by Kenmore.

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Jim Pendarvis @jimpendarvis

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Posted: Dec 20, 2014

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Drum not turning, No Heat, electrical is working

For some reason me dryer stopped working. The electrical panel seems to be fine, I am able to select different options, different temp, the front as a whole is working.

So what have I done;

1) Replaced the thermal fuse

2) Replaced the door switch

3) Tested the belt switch

4) Verified 240v are coming through the wall outlet

5) Removed the belt from the pulley's and verified that the motor was able to freely rotate.

I hear the door lock but the drum is not moving

Answer this question I have this problem too

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1 Comment:

have you ever figured this issue out?

Jan 15, 2016 by jonman504

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1 Answer

mayer @mayer Rep: 685.3k MacHale Enterprises 3.4k 1.1k 2.6k · Answer 1 · 2014-12-20T17:50:52-07:00

Drum Roller

If the dryer won't turn, and the belt is not broken, the next thing to check are the drum rollers. Every dryer has either 2 or 4 drum rollers. Over time these rollers wear out and can prevent the dryer from turning properly.

Drum Roller Axle

Over time the drum roller axles can wear out, causing the rollers to bind. If the dryer won't turn, check these axles to be certain they are not worn out. If the rollers spin freely without wobbling, the axles are still fine. If the roller wobbles, replace both the roller and the axle that is worn out.

Drum Bearing

The drum bearing supports the rear of the dryer drum. Over time this bearing will wear out and may cause several different problems. If the dryer won't turn during the cycle it may be that this drum bearing has worn out.

Drum Support Roller & Axle

This dryer has drum support rollers. There will always be two supporting the rear of the drum, and on some models there may be two supporting the front of the drum. The rollers must spin freely to work properly. If they are worn out or start binding the motor can get overloaded and the dryer won't turn. If the dryer stops mid-cycle, check to be sure the drum turns freely with the belt removed. If not, check the rollers. Do not lubricate the rollers or roller shaft, lubrication will attract lint and cause the roller bearings to wear out faster. If the rollers don't turn freely, replace them. The roller shaft can often be reused, unless it has worn down. Clean the shaft thoroughly before installing the new rollers.

Drum Support Bearing

The drum support bearing is at the rear of the drum. If the dryer won't turn check this bearing. If it is worn out, replace the entire bearing.

Drum Slide, Glide, or Pad

The drum slides or glides support the front of the drum. As the drum rotates over the years, the glides wear out and then the dryer won't turn. Replace all of the glides as a set if they are worn out.

Drive Motor

The motor should spin freely when the belt is disconnected. If it doesn't, check to be certain there isn't anything caught in the blower wheel. If the blower wheel is clear and the dryer still won't turn, the motor may be defective. All dryer motors have sealed bearings and can't be lubricated. Replace the motor if it doesn't turn freely.