The Sony Xperia Z is an Android based phone that was released in 2013. It is one of the largest phones of the Xperia family with a 5-inch full HD display. Model numbers include C6603/C6602.

101 Questions View all

Phone Turns Off During Calling

Dear Friend,

My Sony Xperia Ultra Z's screen is turning off during the calls and I have to click the power button twice. Sometimes volume is turning down and I cant able to make it high coz the speaker skin is not coming while clicking the volume button. Please help me with your videos.

Thanks and Regards,

Shinto Vincent

Answer this question I have this problem too

Is this a good question?

Score 8
Add a comment

2 Answers

Most Helpful Answer

This sounds like a defective proximity sensor. I had this on a few phones, most recently with a brand new note 3 right out of the box. Does this phone have a screen protector or anything near the proximity window? I've found that screen protectors sometimes block the light, making the phone think it is on your face during a call.

My money is on a defective proximity sensor.

Was this answer helpful?

Score 4

Comments:

In my case is the opposite one, it starts to act after I remove the anti-shatter film. Is it the film causing that or something else?

by

Add a comment

Had the same problem with mine. It worked fine after I removed the screen protector. Have to buy a new screen protector now but that's cheap enough.

Was this answer helpful?

Score 2
Add a comment

Add your answer

shintoatlantis will be eternally grateful.
View Statistics:

Past 24 Hours: 5

Past 7 Days: 44

Past 30 Days: 120

All Time: 8,528