The Nokia Lumia 920, developed by Nokia and released in November 2012, utilizes Windows Phone 8 operating system.

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Why is my phone stuck with a visual of spinning gears?

When i turn on the phone, all I see is a spinning gear. Phone will not go into normal start up.

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3 Answers

One way to fix this issue is to fully charge the phone then try to soft reset it (press and hold the Power and Volume Down keys simultaneously for 15 seconds).

Another way is to use hard reset and return the phone to factory default without going to Settings.

The steps to reset your phone using hard reset are listed below:

Step 1. Disconnect the phone charger.

Step 2. Press and hold the Power and Volume Down keys simultaneously.

Step 3. Release the pressed keys when phone vibrates and then immediately press and hold the volume down button until the phone displays an exclamation mark (!) on the screen

Step 4. Release the volume down key.

Step 5. Then press the volume and power keys in the following order: volume up, volume down, power, and volume down.

Step 6. Wait for your phone to reset, during the reset you will see gears rotating on the screen for up to 5 minutes, after which the screen goes blank for 30 seconds and then your phone will restart.

If none of the above works you may want to consider returning the defective phone.

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I found that Microsoft shows the spinning wheels to indicate they are updating or downloading data onto your cellphone which takes excessive time-found this to be my situation and now it's back to normal.


Make sure you leave the cellphone on showing the spinning wheels which will download the data.


One more Tip--leave the cellphone on and the process will complete and bring your cellphone back to operating status.


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And another very simple but most cases effective way is just popping your SD card out...

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already done removing sd card and all the things you said. fuckinh $@$* it doesnt work

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