A touchscreen smartphone made by LG released in September 2013 with the model number VS980.

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WiFi and Bluetooth not turning on. What gives?

Well here is the gist, I haven't been able to turn on either the WiFi or the Bluetooth function on my G2. When I do try to turn them on, the icon shows its in the process of being turned on, but that's it. It returns to the off position in a minute.

This has been going on for about a week now, during which I've tried repeatedly to fix the problem (assuming it was a software issue) through LG PC Suite (by using the restore upgrade error option) and recently just doing a factory reset, but neither of the two worked.

My last option would be to send it to the repair shop (still under warranty, but it'll be time consuming, up to a month)

So I really hope someone can help me out here on a possible fix.

FYI: I've dropped the phone numerous times, no scratches whatsoever, and the screen is perfect. But could the drops have damaged just the WiFi and Bluetooth function?

Thanks a bunch

Update: I've just received my phone back from the shop (after a grueling 7 week wait...sigh) anyhow according to the guys at the store the problem is apparently due to a hardware issue instead of a software error after upgrading to kit kat (4.22).

Though he didn't actually specify what exactly was wrong, so not much of a help, sorry.

Answer this question I have this problem too

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This same thing is happening to my LG G2 D800 & even after factory reset neither is working.. someone pleasseeee help.

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I have the same issue with my LG G2 f320S Korean Version - I cant turn on both the wifi and the bluetooth feature. Please help, I already did try to restore factory it still wont fix the problem.

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same problem on my lg g2 D801 white.

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Having same issue with my LG L80-D380 The bluetooth, wifi and hotspot not turning on for few days. I have factory reset the phone many times but problem not solved. Also seem it can't play audio/video since the problem started. I'll appreciate any help. thanks

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same issue here. any help?

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8 Answers

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Do't worry, here is solution.

Update (05/02/2016)

I had been same issue, I had tried saveral possible solutions, for some hour problem had been disappeared. When same issue again appeared then I visted hardware repearing shops more then six, I described the issue 5 out of 6 diagnosed that it is probem of an IC programmed for Wi-Fi & Bluetooth as a single chip after replacing it this issue can be resolved. When a agreed he opened my set in front of me then removed an IC & replaced an other in front of me with in 40 minutes for 1000 PK RS. about $ 10. After reassembling it was ok, a month has been passed. I have not faced issue again battery works as normal, no heating, WiFi Bluetooth works properly with same proficiency.

So go to a good repare shop asked for Wi-Fi IC chip replacement asked charges if u satisfied then give for replacement. Its only solution. It will work

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really?

i did the same but it is not working and found the same issue

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Faiz, Thanks for the information....but sorry it did not worked for my case too. LG Service Center asking me to replace the complete mother board and other non-authorized service guys told me that this is problem with several LG mobiles and it need an IC to be replaced, but that I C can be replaced only if some trace of LG G2 mobile comes....LG do not supply that IC as spare!

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Solution has been posted read it

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Faiz saheb could you tell me the shop address in Karachi as I am facing the same problem

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What kind of hardware repairing shop which can provide that Wi-Fi IC chip?

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mine was stuck as well, but i found that it was due to an app locker . once it was turned off everything went back to normal

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I have same problem anyone can help ?

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Which app locker?

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which app locker?

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I tried to find out what "app locker" means but didn't, however, I DID go back and look at what I had recently updated, and one was called "Android System Webview" and I told it to uninstall updates (rather than disable) and my wifi worked again. However, tonight it is turning itself off again, which eats up data! and I did the trick of putting it on airplane mode, turning on wifi, then turning off airplane mode and so far it's stable, but if it starts up again i'm going to just start undoing all the updates I did. When I looked at the list of things I had updated I tried to logically think about what they did and what to eliminate first. Mystery.

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now it's not working again, ugh.

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Remove the motherboard and heat with a hair dryer(heat reflow trick) Worked for mine.

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here the answer of your problem:

It's only because of application software, not because of hardware problem!!!

this problem happen because the setting in your antivirus/protection application software.

It can be because the antivirus application is still unstable.

You may check to setting at antivirus application (here is ""McAfee Security"), go to wi-fi security setting, turn it off. Then you may exit the antivirus application. Try again to turn on your wi-fi. Then your wi-fi get normal again......thanks God....

Regards,

Genius Man

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You're very affirmative. In my case i did several hardreset, upgraded and downgraded ROM and the probleme persist. In some case at least it really looks like hardware issue

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I have the lg stylo 2 and I'm mad confused. My WiFi is saying connecting is not allowed. I don't have the McAfee security. And where is the WiFi security setting at. And I cant find none of this that you are talking about on my lg stylo 2.

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I got the same phone you have and it's doing the same thing.... Did you figure out how to fix it??

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Hi every one !

I got the same problem with my own smartphone Lg Pro2 LG-F350K

I resolved the no wifi issue just by 1 step 1 ~ opened my phone and took out the mother board out of my phone !

step 2 ~ used a simple hair dry to burn few second the mother board for 1 ~ 2 minutes clearly !!

step 3~ replace mother board into the body phone

WIFI SIGNAL AND NETWORKS GOT ALL BACK ^^

BEST SOLUTION

SAFE

COST NO.MONEY

from David in paris ~france

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I would say try to to do the factory reset that might help!

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I have some problems of my lg g2 ......... Plz help me this problem....

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Probably I have solved the issue disabling the "Web protection" in my Avast antivirus app. Current settings in Advanced Wifi section are: Keep active during sleep: yes - Allow Wifi scanning: yes - Notify open Wifi networks: No

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I fix this problem by taking out the sd card on my phone and resetting my router at the same time then my phone could connect to WiFi I told this to my friend and he had the same result so please test it for yourself and comment back if helped you thank you.

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Prasanna Rajah will be eternally grateful.
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