Acer entered the world of laptop computers in 1997 when it purchased Texas Instruments' mobile PC division.

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Laptop crashing and restarting over and over (and over)?

Acer Aspire 6920

Help please.

For the past 3+ weeks, my laptop will start up (Acer logo first, then Windows Operating system starts --XP, and finally my desktop is displayed). Within 1-30+ minutes, the laptop will crash--straight to black screen then it will restart the process all over again.

I've had issues with the operating system since I got the laptop (in 2009--I know it's old ;) Nothing to this extent, but always issues.

I have always been able to wipe and use my recovery disks in the past.

This time, I am unable to even use my recovery disks. Will not read the disk. The DVD/CD player seems to work ok--although since all this has started, I can not watch a few of our DVDs on the laptop. It just won't read them---even though it reads others.

I don't really want to send my laptop to Acer again ($219) if I can wipe my c drive on my own which I would prefer to do.

Some advice would be so appreciated.

Thanks in advance.


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1 Answer

Chosen Solution


First of all check you hard drive for bad sectors. You can found a free program who can make for you a bbotable CD. You must make a full (surface) test.

- Check your memory with a memory test application. You can found them for free too.

- Check your system for overheating. There are free apps who can watch the CPU temperature.

- Check your recovery disk in another PC.

If every thing is ok, then clean carefully the laser lens of the DVD unit or use external DVD to recovery your Windows.


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