The Samsung Chromebook XE303C12-A01US laptop features an 11.6" screen and a 16 GB SSD hard drive. This small notebook computer allows for easy access to the Internet and can run various web apps.

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Mouse pad buttons not popping back up after clicked

I help out at the school computer lab and we have about 70 chrome books. I would say at least ten of them are suffering from this problem. To describe the problem in further detail when you click the left or the right button on the track pad the buttons dont pop back up and there is no click it just sags down when you click it and sags back up once you have let go

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i have a simalar problem but one spot on mt touchpad won't do what its supposed to do witch is click. if you can help that would be great. thanks!

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Deck the Halls
With tools and Fix Kits

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I put a little rubbing alcohol on the edge of a thin card (CVS Pharmacy Card) and forced it inbetween the bottom of the trackpad. Then just moved it side to side to clean any gunk buildup. That created a gap again at the bottom of the trackpad and I heard "clickity clickity" again. Easy 60 second fix.

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I didn't have any rubbing alcohol or a strong enough card that would lift the mouse pad from being jammed. However, I was able to slide the plastic corner of an Energizer CR2032 package in there and that both (i) lifted the mouse pad from being jammed and (ii) slid around the edges nicely to clean out whatever had the pad stuck in the first place. I needed to gently work the 'card' into the right side of the mouse pad first because every other location around the mouse pad was too fine to accommodate the plastic 'card.' Thanks for the advice it helped me out! My mouse pad is clicking like new.

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An iFixit article states that the touchpad stops working when the cover of the touchpad makes contact with the casing.

Repairing Samsung Chromebook Series 3 Track Pad

Although, they recommend removing the touchpad and realigning it, I was able to take my hands and force the touchpad up, jam a business card in there and rub it back and forth, possibly removing dirt but bringing the touchpad back up. My touchpad is now working.

Thanks for the help.

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Thank you this should be added to list of support questions. Much easier than removing the touchpad cover and realigning.

This seems more like just cleaning it from items that come of you skin over time.

____"not enough room for this part of response"___

-no click and touchpad had limited movement... remove TP cable and plug back in.

I have a second Chromebook second here I realized the real difference was the lack of a clicking sound when pressing. I went to google this time and added "no click" to my search and found your problem/solution.

I too did not have any alcohol, but did have some OOPS!. I put a little on a cotton swab (not heavy), and went around the edge of the touchpad. As I had the back cover off, I also pressed up from the bottom and was able to get to the edge for better cleaning.

After cleaning the dust and hair from the inside, I replaced the battery and back cover. I stared it back up and the erratic behavior was gone, and the clicks returned.

Thank you

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a user on the google forum suggested loosening the screws near the touchpad for this...my samsung is getting close to that point

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what about using a toothpick or needle to pop it out?

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This ifixit article does work. Repairing Samsung Chromebook Series 3 Track Pad

Tried taking apart two trackpads by removing bottom bezel then the battery and heating up the trackpad from the bottom. After removing the trackpad completely, fixing the spring, then reassembling; the trackpad still would not click.

Then I tried the process in the article, using a heatgun, and it worked like a charm. As soon as you remove the thin piece of plastic that sticks to the trackpad circuit board you will be able to click again. I cleaned the trackpad plastic around the edges and reinstalled so it wasn't touching the surrounding bezel.

Just note, you are only removing the plastic cover from the trackpad circuit board, not the entire trackpad assembly like in the other process that was mentioned here.

I was skeptical at first but it did work for me!

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Actually, you don't even need to remove the entire trackpad plastic cover. Once the trackpad cover is heated you can just push it towards the keys. That will leave enough of a gap in front to make it be able to "click". I push it, then hold it in a place for a minute to let the glue dry.

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The above solution worked for me. I protected the keyboard with a heavy fabric place mat and ran a hairdryer on 'high' over the track pad for a couple of minutes and was able to pry the plastic cover up. I cleaned the front edge of the cover and the rim with alcohol, clicked the trackpad a few times, then massaged the cover back toward the keyboard and laid it down into place. Now it clicks normally. Previously, I actually had to squeeze the track pad with my thumb on the trackpad and my forefinger underneath the computer with no detectable movement..

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A low-tech solution that doesn't require the machine to be opened up is to slide the sharp edge of a Stanley knife blade (just the blade without the handle) into the gap between the track-pad and the casing on the edge nearest the user; press down on the blade with your thumb; then role the top of the blade towards yourself.

This slides the track-pad towards the back of the machine, after which it starts clicking again. It took a few gentle rolls to get the track-pad to move far enough. You might be able to achieve the same with a pry tool, but the blade has the advantage of being stronger at the tip, and having a broader surface area.

I didn't find that this left any marks, because there is plenty of room to insert the blade without it touching anything along the sharpe edge.

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I have a very similiar problem with a very easy temporary fix (fix lasts about 1 to 30 minutes) and it is hit the back of the chromebook with a medium ish force (but don't go overboard for obvious reasons) under the mouse pad on each side once or twice. I find it helps some. One of my friends replaced the miniature leaf spring ish thing under the mouse pad and the issue went away but that was pretty difficult without proper tools and he cracked the mouse pad in 5 places and dented in 3 places, so it is kind of sharp and not very pleasant to use so I don't recommend that method.

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ok so what you do is you push down hard but not to hard and it should fix it if it don't fix it you pressed down to hard or not enough.

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wow that worked right away thanks.... hold on i was in the middle of sending this then it got stuck again.... okay this time it worked i must have moved it to a bad spot with my cinema card earlier.... just tested it again to make sure and yup about 4 pounds of pressure did the trick thanks again

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Derek

I have around 1700 of these in a 1 on 1 setting in our school district. I have found the mouse pad moves and rubs the side of the opening causing it to not click and feel non responsive. It gets too expensive to replace the keyboard top assembly, so I found if you cover the keyboard to protect it you can heat the mouse pad with a hair dryer insert your pry tool beside the mouse pad you can move it till there is a gap all around the edges let it cool a second and remove the pry tool and the mouse pad will click again.

Good luck

Jeff

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Jeff what kind of pry tool did you use. This article really helped. I have about 120 of these with bad trackpads.

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I found this to be a very short-lived fix...did this last for you?

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I spoke with Samsung Customer Service support about this same issue. The person who helped me said there is a spring underneath the trackpad that gets dirty and causes it to stick. According to her, you just open the unit, remove the trackpad, and clean that spring with denatured alcohol. I haven't tried it yet, though. Will be trying that repair shortly.

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An update to my previous comment. I don't know what the Samsung CS lady was talking about. The trackpad is glued on and cannot be removed without a heat gun.

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I have about 15 of these at the moment that have the same issue. Samsung is no longer covering these under our warranty. I took one of them apart today and got the entire trackpad assembly out. I did it without a heat gun, but I would imagine that with a heat gun it would be a ton easier. Anyways, to kind of comment on cparrish's post, I was also told by a Samsung support person that there was a spring under the trackpad that could be cleaned. This "spring" that they are talking about is a metal dimple switch pad, and if that were actually bad, no amount of alcohol would fix it. This dimple pad is pressed against a raised plastic cross ( + ) on the plastic under the trackpad. And as for cparrish saying that the trackpad is glued in is not entirely true. It is just held in by some strong double stick tape that can be loosened with a heat gun. If using a heat gun though, take extra care not to overheat the plastic and warp it. The heat should ONLY be applied to the under side of the pad. Heating the top of the palmrest will not get enough heat to the tape to loosen it.

What I found in all this is that the trackpad apparently works it's way forward and gets wedged on the frame of the palmrest plastic. After the trackpad is removed. re-install it by pushing the back side of the trackpad (not the underside by the tape) as much as you can to butt it up to the palmrest plastic closest to the keyboard. This should leave enough of a gap on the front side of the trackpad where it won't catch and allow it to freely move and click.

Hope that helps people as this seems to be a VERY common issue with the XE303C12 model chromebooks from Samsung.

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Dan, this worked! I heated up the trackpad (from the inside), then peeled it off. I then re-seated the trackpad as snuggly against the back as possible, then pressed it back down and let it cool. It clicks perfectly now! Thanks!

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Glad I could help. After I posted this I did find an IFIXIT article that stated that the problem had to do with the flexible rectangular top plastic piece of the trackpad assembly (the part that you run your finger over). They showed to remove that and re-center it leaving a gap on all sides. To me it seems that that would potentially fail again faster than my method. My suggestion of pushing the trackpad assembly as far back as possible, leaves the most gap toward the front. The plastic underneath with the two flat square pieces of metal attached toward the front that the trackpad attaches to acts as a hinge, so to me it would seem that a gap toward the back is not necessary. If it is going to shift forward again over time, leaving more room toward the front will make it last longer. Merely my opinion.

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plz provide a youtube video if this

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Eddie Pick's advice of simply loosening the two screws closest to the trackpad solved this problem for me.

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connect external mouse

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I am not sure why this happens. I am in the tech department for an entire school district (yes I am a student, so I experience this everyday). I absolutely cannot stand it and I just want to throw them to the next county - also because, well, they´re chromebooks. We have about 5,000ish of these. And I would say atleast 3,000 of them are doing this. We also have ASUS Chromebits, ASUS/HP/Acer/Dell Chromeboxes, and many, many other Chromebooks. Probably around 7,500 ChromeOS devices total. I absolutely hate them, and I believe that the district will end up regreting ¨Going Google.¨ Granted they are cheap, fast, and cloud managed, no current ChromeOS device is anywhere close to being up-to-par with modern standards in technology. And the idea of going all cloud managed is great, because Windows is not as fast as it could be. I just think it would have been better to stick with the 12,500+ Windows 7 computers that we had. Huge headache.

BY THE WAY - IF THERE ARE ANY ADMINISTRATORS OR USERS THAT ARE CONSIDERING GOING WITH ChromeOS, DON´T. WHETHER YOU ARE ON Windows, macOS, OS X, Linux, or Unix, JUST STAY WHERE YOU ARE AT! I will say though, that Google is not a bad company. They have great products. In fact, we (as students) have Google Apps Unlimited for Education and the teachers have Google Apps Unlimited for Work. The entirely new revamped G-Suite is great and has a lot of potential. Just don´t buy any ChromeOS devices. If any, just try ChromeOS out in a VM. You´ll find out why this answer couldn´t be any shorter. Hope this helps and leads others.

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I have been using my Chromebook for the last 5 months and I really like it. I also use a Mac and a Win 7 machine. The Chromebook is not the primary machine I use but it could be.

It is basically a tablet that will allow you to do multiple things at the same time.

What is that you do not like about the Chrome OS?

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I too had a "sticky" situation after spilling cola on the closed top of my laptop. None of the keys were sticking but the built in touch pad mouse keys were really bad. There was not enough room between the touch keys for a small plastic card (CVS, Kroger, or any other reward cards) so I took the tab off a paper carton (such as OTC box or any other box that has a small thin carton) and doused it with alcohol. I ran it around the spaces between the buttons of the built in mouse on the touch pad and it solved my problem in about a minute. I followed it up with a blast of canned dust remover and now it's as good as ever!! Great tip from another user!!

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Apply some heat with a heat gun or hair dyer (BE CAREFUL OR YOU'LL WARP THE SPACE BAR!) once the glue is loosened a bit you can apply pressure and slide the trackpad downward away from the keyboard (you'll notice the gap around the trackpad become more distinct) and you should be able to 'click' again.

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Derek Levine will be eternally grateful.
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