Model A1238 / 80, 120, or 160 GB hard drive / black or silver metal front

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iPod unable to turn on after replacing the click wheel

Hi all,

Since few weeks, I got a strange problem with my ipod (80G), I wasn't able to full it more than 18 Gigas, more or less. So as I read on internet, I wanted to fix this formating it with "HP USB Disk Storage Format Tool" in disk mode and as the play/pause button was unusable I bought a new one.

After replacing it, it doesn't turn on anymore, . When I plug it to the computer the sound plays but it isn't recognized and soon the "unpluged sound" plays.

Then iTunes starts from itself and I receive the following message:

"iPod software server could not be contacted. The server does not support this version of iTunes"

Also when I press menu + select button it makes it again.

Could it be the logic board that is damaged?

I already cleaned all the connectors with isopropyl alcool but nothing changed...

Thanks for your answers.

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It appears as if your iPod is trying to connect for a restore of the firmware. Did all this happen after you reformated the drive?


No, I didn't format it, I was unable to do it because of my broken click wheel.


"and as the play/pause button was unusable I bought a new one." means you replaced the click wheel?


Yes, but as it didn't turn on I reinstalled the old one


I was afraid this happened because I bought the wrong one


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Okay, to start off I would suggest that you get the proper click wheel. Once you get that done, download the firmware from here. " After downloading the desired firmware below, you can shift-click (PC) or option-click (Mac) the Restore or Update buttons in iTunes. A file dialog will open and let you choose the downloaded ipsw-file." You may have to edit the host file to prevent the iPod from trying to connect to Apple. Take a look on here for more info. Once the firmware is copied onto your iPod you should be good to go. Hope this helps, good luck.

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