I can't believe Walmart still sells this tablet. I bet nearly every one that gets any use has a relatively soon failure of the usb power connector on the tablet. I'm not an engineer and I don't know what the problem is but they all break. They've had mine since August 2, I recently filed a BBB complaint per the recommendation above. I got a confirmation but thats it so far but it's only been 2 weeks with them now. Actually the warranty is run out now as I bought it slightly before Christmas 2013 so what am I left with if I ever even do get anything back? I loved the tablet. It was cheap, fast enough, had gps (though no compass unfortunately), hdmi output. I was completely satisfied with it until the charge port broke. I used it alot as I travel for work so I had live google traffic with gps that worked nice along with traffic cams etc with my freedompop hotspot (that works!!) I've never had a device where the usb connector broke and I've got a bunch of them. If I were you I'd take them both back and take a chance on something else, these are a sure bet to fail, sorry, just my opinion.