Sixth iteration of Apple iPhone, announced on September 12, 2012. Repair of this device is similar to the previous models, requiring screwdrivers and prying tools. Available as GSM or CDMA / 16, 32, or 64 GB / Black or White.

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Volume buttons not working after battery replacement, but mute does


I just followed the instructions here to replace the battery in my iPhone 5. I had some trouble getting the battery out, but everything after that seemed to work fine. After re-assembly, the first thing I noticed is the the vibration is really strong when ringing and there was a bit of a rattle. I opened it back up and realized that I hadn't secured the plate over the screen and data cables correctly. I fixed that and closed it back up. Still really strong vibration, but now the volume + and - buttons don't work. I read another thread suggesting that the ribbon cable may have been damaged, but the mute switch still works and I believe it gets the power the same way.

Would new volume switches likely fix this issue, or is it likely that I damaged the cable? I'm not sure I'd be comfortable doing the ribbon replacement since it requires taking the logic board out.

Many thanks


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Hey Rich,

Sounds to me you may have damaged it. If you need someone to do it, and you feel comfortable shipping it out, I can repair that for ya! I own a repair shop in Grand Rapids, MN. If not, I recommend ordering another replacement and trying again. I must say, it is kind of a difficult repair.

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Thanks for your reply. I'm just wondering then, do you think it would not be worth ordering a volume switch replacement? I'm just confused why the mute switch would work if I damaged the cable.

Thank you again.


In the ribbon cable, you may have damaged just a small section that's only connected to the volume switch. I've done that in an iPad 2 replacement. Good luck!


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