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Black screen and also cannot restore

My laptop starts ups and goes through the start up and welcome page but then it goes to a black screen with the cursor visible. I'm able to hit Control-alt-delete and it brings me to Start Task launcher so I can do the system restore. It goes through the process then starts up again with the welcome screen and it hits the black screen with the cursor visible. Please Help

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Have you tried to start it from the CD drive, or in safe mode? Sounds like you are having some OS errors.

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3 Answers

Hi,

You have to reinstall windows using windows install CD for a fresh copy of windows to get past this black screen as it seems some windows files are corrupted.

Good Luck.

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Were do i get the disc my laptop was a gift and he never gave me Windows disc or paperwork just laptop in a case with a beautiful card ready to go.

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NWhen i turn on the laptop ot says windows failed to start.A recent hardware or software change might be the cause.To fix problem:

1.Insert your Windows installation disc and restart your computer.

2.Choose your language settings,and then click"Next"

3Click repair your computer.

If you do not have the disc,contact your system administrator or computer manufacturer for assistance.

File:\Boot\BCD

Status:Oxc000000f

Info:An error occurred while attempting to read the boot configuration data.

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It's frozen on that screen or it shuts off the power only two things it will do.

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Just download it from Microsoft website. As long as you have your Windows Key youre fine.

Do a "Upgrade" install to save data and it will reinstall windows 7.

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Were would i find my key

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Normally on the bottom of the laptop

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Theresa will be eternally grateful.
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