lcd bleed but no glass damage
I recently did a screen replacement and customer came back a few days later saying "there's black marks on my screen" upon inspection I discovered the LCD was cracked and bleeding, but there was no damage to the glass, he agreed it was cracked and left without arguing, though said "I don't know how I couldve done that It's been in my pocket the whole time" now weeks later I just got a call from him saying he consulted with "professionals" and they assured him it was definitely a defective screen... Any opinions on this? If that's the likely answer then I'll be happy to give him a new screen (though I doubt my supplier will feel the same way) but if there's a way that he could have broken the lcd underneath without breaking the glass, like from pressure putting it in an otterbox or keys pushing against it in his pocket, then I'm at a loss as to what to say/do. What would you guys say or do?
Is this a good question?