Repair guides and support for external portable storage by Western Digital including the My Book series, My Passport and others.

112 Questions View all

Hard drive is not showing up on my computer

My Western Digital 1 TB external hard drive is not showing in my computer.

The drive light is on & I can hear the drive. But its not showing up on my desktop. Can anyone help me to backup the data from my hard drive. I have some very important data on it.

Answered! View the answer I have this problem too

Is this a good question?

Score 9

Comments:

What happened just before you lost access? Did you disconnect it without dismounting the volume or when the system was powered off? Did the power supply get disconnected while it was writing a file (or the AC power go out)? What is your system PC or MAC?

by

Dan,

Disconnect it without dismounting. M used with my laptop. I can see it in device manager but not showing in my computer. is it possible to backup the data?? plz help

by

Raj you'll need to help me here a little. What is M and did you disconnect the drive without dismounting? I still need to know what OS Windows or Mac OS-X and what version.

by

Sorry Dan its typo mistake. I am using Windows Vista home premium. I didn't disconnect the drive without dismounting.

by

OK, good start. Can you explain what happened to the drive did you bang or drop it while it was running or when it was off? The more detail will help.

by

Show 28 more comments

Add a comment

2 Answers

Chosen Solution

So This is what we know:

You were using your drive (PC running Windows Vista) and while it was running you banged it (was on the edge and then it fell onto the flat side). At that point you unplugged the USB cable and then reconnected (failing to dismount the drive). Now you can't access the drive, but the device driver and the USB interface internally of the drive is responsive (drives power light is lighting). So the drive was spinning when you knocked it. And, you failed to dismount the drive correctly.

We don't know if the system was still in the process of writing to the drive (where you in the process of reading or writing a file off of the external drive?) If not then the cache write back is only effected which is a minor issue. Otherwise the file you were accessing is likely damaged.

The big issue here is what was the drive doing, was the disk head arm parked or engaged? From the sounds of it it appears the arm was engaged so it was somewhere on the plater/s. So the heads likely dug into the platter ripping one or more off and damaging a part of the magnetic surface of the plater (heads crashed). It doesn't take much for this to happen.

OK now what - If the data is that important you'll need to send your drive in to a data recovery service so they can disassemble the drive in a clean room to try repair the drive long enough to pull your data off (replacing the damaged heads).

If you have also encrypted your data you will need to give them the application and the encryption keys so the they can decrypt the data. It also turns out the HD it's self is hardware encrypted so it will only work with the logic board it is mounted to, so you can't send them just the hard drive internally alone either (need to ship the complete drive with the power adapter).

The cost will be expensive and there is still a chance they can't recover the data. Attempting to fix this via software won't work and if you are able to get it to respond the process could make things worse. Here's a PC Mag article on what happens in a clean room Don't forget to try out their drive simulator to see what happened to your drive.

Sorry for the bad news ;-{

Was this answer helpful?

Score 2

Comments:

This makes me sad, noooooo!!!! :'C

by

Dan is it possible to help answer a question or two??

by

Its best to create your own question so it doesn't distract from what was asked here unless its related.

by

Add a comment

As i am reading I see alot of the same issues and seems like no one knows how to answer a question without going in circles, and repeating the same issue:

here we go:

updated against my will to windows 10

1T ext HDD WD1300 drivers and firmware upsated

worked fine, until a few days agao within hours!

HDD in a protected space on my desk, always "ejected media" correctly

i do notice the cable is kinked (leading to a data cable issue)

makes the DING noise to recognize device also asks to safley remove HDD when i dismount

shows only in Device manager does not show in my PC

in Disc management it shows a RED X and drive not initialized

have tried to initialize as i am upset and just want to fix this thing. dont work!

today attemp 7/30/2016

i do not hear the dive spinning... now what?

Was this answer helpful?

Score 0
Add a comment

Add your answer

Raj will be eternally grateful.
View Statistics:

Past 24 Hours: 175

Past 7 Days: 1,506

Past 30 Days: 6,363

All Time: 119,470