Blackberry Torch 9860 is a full-sized, touch screen phone from Research in Motion.

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phone freezes at reboot half way

Hi, my bb freezes half way through the reboot and when i tried using the desktop manager connected to my phone when its almost done it will say error occurred and not recognizing my phone..what is another ways out of fixing this problem?.However, if it is hardware problem how can that also be fixed manually without spending money having to take it to phone technician??.. Hope to hear from you ASAP as it it s d only phone i have and very important numbers and documents i have on there which i can never retrieve forever. PLS HELP ASAP

Answered! View the answer I have this problem too

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I've read a lot of negative reviews with these phone, and I've got this since last month and now I'm experiencing the same issue - I was disappointed since I'm really looking forward to have a touchscreen BB phone. I used 9320 for almost a year and I never had an issue with this. First it took me more than 24 hrs to use the phone when this issue happened, but now it is not working. Totally a waste of money I'm working in a telco company but it seems that I was too excited to have the trial version of BB with touchscreen phone. And yet these hasn't been resolved and all I see is referring them to BB tech support...

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my phone has the same problem, please guys we need solutions now

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hi am having the same problem as everybody what should i do???????????????????

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me toooo , a great disappointment

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the phone is giving me a hard time i have tried flashing it with the software i think should work but nothing is coming up, should i just flush it down the toilet?

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Deck the Halls
With tools and Fix Kits

6 Answers

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I had this exact phone and they can be problematic.

A few things to try

  1. Power off phone and remove battery and leave for 5 - 10 minutes, then reinsert battery and boot up.
  2. Uninstall and reinstall the desktop manager software ensuring you download the latest version
  3. Uninstall/delete any new apps you may have installed
  4. Try a new/different USB cable
  5. Factory Reset

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I have just had this exact problem and lots of googling searching brought me to this unresolved post which i thought should get some closure.

I had this issue, and no amount of OS repair, factory resetting, wiping, using JL_Commander, BBSAK or BBDM features would recover my Torch 9860 until I came across this thread;

http://forum.gsmhosting.com/vbb/f489/nuk...

I believe the difference with this all in one script is the small exe that actually formats the device sector by sector - it even wipes any stored pins from the device - thoroughly cleaning the ram out rather than just deleting apps and re-stamping the OS.

I used options 2,3,4 and 6 as I could not lcoate the nal.exe file for the 9860, and after using this program, I then re-installed my OS to the phone using the loader.exe, but I am sure at this point, the BBDM repair options would have worked aswell. You probably only need options 2,3 and 4 really as the OS load can be done with loader.exe or BBDM

After a succesful rebuild, the phone takes a long time to boot (about 10 minutes - no joke) but it does eventually boot (you do see the white bar move V E R Y S L O W L Y after where it normally gets stuck)

Hope it helps some others out with the same issue.

Jason

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can i retrieve my images from the phone's hard drive after this process?can i get all my images intact after this?

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Same here guys and its really frustrating.....help help

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non of this is working for me now I cant even log into the phone it freezes the moment the screen shows......help me out please

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same pinch'

my bb mobile is freezed at 60-70% at the time of booting, i tried to reload software but its not completing, data is not important, but i am unable to format the same device by device manager, incase any one help me out ple email at:

checkmaiul_rahul@rediffmail.com, thanks in advance

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Had the same problem with mine. I downloaded my phones soft wear from the correct carrier from the main black berry site and I used black berry tool to format the phone and I re loaded the soft wear and he not had any more issues

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touch hanging sloution

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lanre will be eternally grateful.
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