Model A1311 / Mid 2010 / 3.06 & 3.2 GHz Core i3 or 3.6 GHz Core i5 Processor

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frozen on startup, will not pass apple screen

imac emc 2389 frozen on startup, will not pass apple screen, got hot to the touch right before this started. 4 led lights are on when started, when it's turned off all the lights go out the first one remains on for only a couple seconds after being shut down. I don't know what has overheated, the power supply? please help

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See if it will start up from your original system installation disk. If so run Disk Utilities on the hard drive.

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It won't use the disk or take any commands.

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Disconnect the hard drive and try starting from your optical drive with your system installation disk. iMac Intel 21.5" EMC 2389 Hard Drive Replacement

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Thank you so much for the link. I followed the steps but when I removed the LCD thermal sensor cable the light colored wire was out, I don't know if I pulled out or it was like that, guessing I pushed it back into the hole next to the dark colored wire. When I tried using the system installation disk to start up it went to and stayed on a screen with a file with a question mark flashing.

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I tried to start again but only got a blank screen.

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lisa will be eternally grateful.
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