Took off the cover. No matter what, the tube is not taking any water. Tried the baster. It sat on a shelf for two years. How to tell if the pump needs to be replaced?
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In addition to manually priming it, you can also try the technique suggested here:
Turn the machine on but leave brew and steam switches on right OFF. Place a cup under the steaming wand. Open t he steaming valve. Now, although we did not heat the boiler for steam, the wand has this second function, namely priming the pump. When the valve is opened but the boiler is not heated for steaming, the pump kicks on and primes the pump. When the water from the wand is flowing in a continuous stream (3-5 seconds), shut the steam valve. You may now heat the water to steam or brew.
If that doesn't work, pull it apart and inspect all the tubing.
If that doesn't work, post everything that you've tried here. Can you hear the pump running?
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Did all that. Still no suction from water tank to motor.
Then go for it, try swapping out the pump!
Open it and clean it.
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Need to buy a new pump
by cphildean@aol.com