Screen has green and pink lines and "snow"?
Screen has green and pink lines and "snow". When it boots to the apple logo it will have green and pink lines down it and IF it boots past that none of the applications will show up it will just be a blank blue screen or desktop with the pink and green snow and eventually it will go out. What do I need to do to fix this, what parts and what tools do I need? Thank you so much for your help!
David, what Dan is trying to do, is to determine if it is your video card/circuit or your LCD. So the best and quickest way is by attaching an external monitor. Here is what Apple says about your symptoms:"
Symptoms Quick Check
• Vertical lines
• Horizontal lines
1. Boot from install DVD to determine if potential software issue exists.
2. Verify if issue is visible on an external display.
1. Boot from Install DVD and verify if issue is still visible:
• Flickering image
• Horizontal bands of static intermittently appear
• Dock and / or menu bar shift positions
• Display intermittently flashes on / off
Yes--> Go to Flickering issue, go to Noise / Unstable Flickering.
No--> Issue likely caused by software or driver issue. Troubleshoot for software
issues. Make sure all software updates have been installed.
2. Verify if issue is visible on an external display attached to mini DisplayPort.
Yes--> Issue NOT caused by internal LCD. For systems with a video card, go to step 3. For systems without a video card, go to step 4.
No--> Go to step 6.
3. If a video card is present, remove video card and inspect connector for damage or corrosion then reinstall. Verify if issue still occurs.
Yes--> Replace video card.
No--> Issue likely caused by poor video card connection.
4. For systems without video card,horizontal lines may be related to a failing RAM module. Verify if video issue only happens AFTER Apple logo and spinning wheel appear.
Yes--> Issue only happens AFTER Apple logo and spinning wheel appear. Go to step 5.
No--> Issue present before Apple logo and spinning wheel appear. Go to step 8.
5. Start with shift key down (safe mode) to disable system extensions. Verify if issue still
happens when booting in safe mode.
Yes--> Go to step 8.
No--> No video issue when booting in safe mode. Go to step 6.
6. Isolate with only one memory module installed, then with the other one. Test with knowngood
memory. Verify if issue only happens with specific RAM module(s).
Yes--> Replace affected RAM module.
No--> Go to step 7.
7. Isolate with one known-good memory module installed in one memory slot. Repeat by testing in other memory slots Verify if issue only happens with specific memory slot of logic board.
Yes--> Replace logic board and retest.
No--> Go to step 8.
8. Disconnect DisplayPort cable between LCD display and logic board, and verify if there is damage to cable or connectors.Repe
Yes--> Replace DisplayPort cable and vertical sync cable or any other damaged part/module.
Go to step 9.
No--> Reinstall DisplayPort cable and vertical sync cable.
Go to step 9.
9. Verify if issue is still present after reinstalling internal DisplayPort cable and vertical sync cable.
Yes--> Replace logic board. If video card was present, reinstall original video card.
Go to step 10.
No--> Issue resolved.
10. Verify if issue is still present with replacement logic board installed.
Yes--> Go to step 11.
No--> Issue resolved.
11. Reinstall original logic board and verify if issue is still present with original logic board reinstalled.
Yes--> Replace LCD panel. Run Apple Service Display Utility.to verify the resolution of intermittent display flickering symptoms.
No--> Issue resolved. If a video card was present, reinstall original video card."
So, I strongly advice that you follow Dan's way of doing things. Good luck.
David - It sounds like either the display or GPU is failing. To help isolate out which can you connect an external monitor to your system. Does the display on it look OK? If it does then you know the display is having problems otherwise the GPU. Let us know what you find out.
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