Razer Cobra Pro Left or Right Click Is Not Registering

This guide is to help you if your mouse not allowing you to left or right click, is stuttering, or has delayed clicks.

- Installation problem

1. Try uninstalling and reinstalling Razer Synapse.
2. Press the Windows key + X and select the Device Manager option.
3. Click the arrow next to the Mice and other pointing devices option and right-click each device.
4. Now, select the Uninstall device option.
5. Click the Uninstall button.
6. Finally, restart your PC and reinstall Razer Synapse.

- Internal problem; Battery

1. Flip your mouse to the bottom side.
2. Remove the sticky adhesive to reveal 3 screws.
   • One at the bottom and two at the top.
3. Unscrew them with a torque size 6 screwdriver.
   • make sure to save them.
4. Flip it back over and remove the top.
5. A ribbon should be attached to the board, safely detach it.
6. Wiggle out the cords from the bottom right corner (these wires are connected to the battery).
7. Plug the cord back in.
8. Reattach the ribbon and the screws.
9. The mouse should be able turn back on after clicking the on button.
   • a. If it does not satisfy your problem, scroll towards the Razer Physical Damage section of our guide.

1. Check for any damages and/or debris that may have accumulated underneath the affected buttons.
   • Materials needed to properly clean:
   • A) Compressed air (to remove any dirt from the buttons).
   • B) Cotton swabs (Q-Tips), isopropyl alcohol (70%), a paper towel or a cloth, and a soft brush or a toothpick.
2. With the compresses air, gently blow out any loose debris from the crevices and around the scroll wheel.
3. Then, use the soft brush or toothpick to scrap out any dirt that may have stayed behind between the mouse panels and scroll wheel.
4. Next, lightly dip a Q-Tip into the isopropyl alcohol (do not drench the Q-Tip) and use it to carefully clean tight spots and areas around the scroll wheel and sensors.
   • A) The isopropyl alcohol will help disinfect bacteria and clean out the oils that may have been left behind from your hands without damaging the mouse.
5. Lastly, use your paper towel or cloth and dampen it with the isopropyl alcohol to wipe down the entire mouse to catch any debris that was left on the surface.
   • A) Pay close attention to spots where your hands and fingers make the most contact.
   • B) Use a dry paper towel or cloth to clean any spots that haven't dried and to remove any streaks.

If there is any physical damage that cannot be fulfilled through our guide, contact Razer Support.