ionvac SmartClean V2 Troubleshooting

ionvac won’t power on even though it should be capable of doing so (full battery or charged overnight).

Reset the electrical system:

• Remove the battery.
• Hold down the power button for about 20 seconds, then release.
• Immediately replace the battery and power ON.

The charging contacts are the 2 points on both the charging dock and bottom of the ionvac.

Restore the ionvac’s ability to recharge:

• Remove any dirt on the charging contacts that can obstruct this connection.
• Wipe all charging contacts with a clean, dry cloth.

• Make sure your ionvac battery is clean and fully inserted.
• Ensure your ionvac is using the battery from the manufacturer.
• Try a new battery by following our Battery Replacement Guide.

• Test the separate DC power cable from the dock to another device.
• If the cable fails to operate, replace the malfunctioning cable with a new 6.3*4.0mm DC power cable.
• If ionvac is still unable to charge, ensure that the power cable input on the dock is free of dust or hairs that may interfere with connectivity.
• Clean the power cable input with an air duster or isopropyl alcohol.
• Test the charging dock with both the ionvac and a functional DC power cable.
• If the ionvac fails to power on, follow our Power Button Replacement Guide.

After powering on and operating normally, ionvac will turn off at random.

• Make sure your ionvac is fully charged by leaving it on the charging port for several hours or overnight.

See Battery is Ineffective.

See Electrical System Malfunction.

ionvac gets stuck and cannot move or navigate corners.

• Clean out any debris in and around the wheels with a damp, lint-free cloth.
• Tighten the screws in the wheels.
• Make sure the wheels are properly lubricated, and clean off any excess lubricant.
• Test the wheels to ensure they move smoothly.

If the problem persists, you may need to replace the wheels. Follow our Motor Wheel Replacement Guide.

Clean out the main brush roller:

• Remove the main brush roller from its casing.
• Gently remove any debris entangled in the roller and return it to the casing.

If the problem persists, you may need to replace the main brush roller. Follow our Main Brush Replacement Guide and Side Brush Replacement Guide to replace your brushes.

Recalibrate mapping settings:

• Follow this Mapping Guide for tips on calibrating the mapping settings.

ionvac loses connection to Wi-Fi even with an existing network.

Your ionvac may not connect to Wi-Fi because the dock is too far from your router. The further the ionvac is from the router, the lower the bandwidth.

• Move the dock closer to your router to establish a stronger connection.

If the ionvac is still not connecting to Wi-Fi, you may need to perform a reboot.

• Press and hold the power button for 10 seconds.
• Wait another 10 seconds and turn it back on.
• Reconnect to your Wi-Fi, and wait for the ionvac status light to turn green.

• Power OFF and unplug your internet router.
• Plug it back in.
• Wait 5 minutes and turns it ON.
• Check if a connection can be established with the ionvac.

Rotating brushes on the ionvac stopped spinning.

If the indicator (Power Button) is solid red and makes two or four beeps, this means either the side brush or main brush malfunctioned.

Emptying the dustbin after each use and maintaining clean brushes can prevent build up.

Clean out the dustbin:

• Press the dustbin release button to open.
• Use a new cloth to clean the inside of the dustbin completely before closing.

Clean out the brushes:

• Remove the main brush roller and side rollers from their casings.
• Gently remove any dirt and debris entangled in the rollers, taking out hair and other buildup with the sharp cleaning tool provided or a vacuum cleaner.
• Click the brushes back into place.

When brushes on your ionvac are improperly installed, they may scrape the floor or stop spinning entirely.

Reinstalling brushes:

• Switch the power OFF and place the ionvac on a level surface, ensuring the bottom faces upward.
• Disassemble the main brush by pulling on the release tabs of the brush guard and lifting the brush out. To remove the side brushes, gently pull them up and out of the ionvac.
• Clean all brushes and the brush stands with the sharp cleaning tool provided or a vacuum cleaner.
• Reinstall the brushes by gently pushing them back into their assigned slots.
• Ensure the brushes click into place and the main cover is closed.
• Wait 10 seconds and switch the power back ON.

If your bristles are worn beyond repair, you may need to replace the brushes on your ionvac.

• Follow our Main Brush Replacement Guide and Side Brush Replacement Guide to replace your brushes.

If the problem persists, you may need to replace the filter on your ionvac.

• Follow our Filter Replacement Guide to replace your rotating brushes.