Blu Grand M Troubleshooting

The phone’s battery doesn’t last as long as it did when the phone was bought.

If you notice that the battery’s change percentage skips percentages (e.g. going from 15% charge to 3% charge immediately) this means that your battery is probably old, and may need to be replaced.

Your cannot use Google Play on your phone

If there are other apps running in the background, close them and try again.

Pictures taken with the phone’s camera have low resolution, or have some kind of distortion

Clean the camera lens. If there is buildup inside the lens, you may need to replace your camera.

This means that the camera is no longer able to focus, and needs to be replaced.

The device won’t turn on.

If the phone doesn’t charge when a charging cable is connected, this may mean that your charging port is faulty, and may need to be replaced.

Remove the battery from the phone and try to power the phone on when it is connected to the charger. This could mean that the battery no longer works, and needs to be replaced.

The phone’s too slow to use easily

Close out of all unused apps and run one app at a time.

The microphone is not functioning properly

Check if the microphone is being obscured by something on the outside, or by dust buildup on the inside. If there is buildup inside the microphone, you may need to take the phone and/or microphone apart to clean it out.

First make sure that the microphone isn’t muted. If the microphone still doesn’t detect any sound when it isn’t muted, it means that the microphone has failed, and may need replacement.