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The Device Will Not Turn on
The pony will not respond while the power switch is set to 'ON'
Batteries are Dead
Try replacing the four AA batteries located in the butt of the pony by removing the screw on the rear panel.
The Power Switch Is Disconnected or Broken
See (power switch replacement guide) to fix or replace the switch.
The Pony Has Stopped Moving, or Only One Motor Is Functioning
If your pony is responding to commands but is unable to move, or only one leg's motor is working.
The Pink Track May Be Stuck
Try physically moving the pink tracks on the front two legs. If both tracks are moving freely with no obstruction, try the pony again before moving to the next section.
The Motor(s) May Be Broken
Try replacing the motor as shown in the (Motor Replacement Guide).
The Pony Does Not Register Toys
The pony turns on and functions normally, but does not respond when given its included toys (sugar cube, carrot, apple). Petting and brushing the pony still functions as normal.
The Pony's Chest Sensors Need to Be Replaced
The main electronic board inside the pony needs to be replaced using the (Main Board Replacement Guide). The sensors are soldered onto the main board so a complete replacement is necessary.
The Pony's Leg Joint(s) Is/Are Loose
The pony's leg is limp and does not support its weight properly. The pony's leg freely hangs.
The Spring in the Pony's Leg Has Probably Broken or Come Loose
The spring will need to be replaced or reset, depending on the situation. Both can be achieved by looking at our (Spring Replacement Guide).
Volume Is Off, Low, or Distorted
The sound coming from your pony is not optimal.
Sound Is Too Low
Make sure to set the volume slider to High volume if you have not already.
If the sound is still too low, (See the Speaker Replacement Guide)
Sound Is Distorted or There Is No Sound at All
The pony's speaker may need to be replaced. Refer to our (Speaker Replacement Guide).
Team
USF Tampa, Team S20-G5, Passmore Spring 2018 Member of USF Tampa, Team S20-G5, Passmore Spring 2018
USFT-PASSMORE-S18S20G5
4 Members
60 Guides authored
32 Comments
The pony turns on I. Sleepy mode even with new batteries and won’t wirk
Linda Kress - Reply Share
My daughters pony has started doing this too. New batteries, switches on for 10-15s then it beeps in the middle of its routine and goes into sleep mode before shutting down. Have been searching for a solution, but none found so far.
Dan Walsh - Reply Share
Pony has new batteries and turns on in sleepy mode and won’t work
Linda Kress - Reply Share
my pony keeps falling asleep even if there are new batteries.
RYLEY SANSON - Reply Share
@pink1965 I just had the same issue and despite phone support the Zoomer company has given me no help. We’ve replaced the batteries several times, and the pony now beeps, sometimes begins to start, goes to sleep or just shuts off.
Did you find out any information about what to do?
Miles Alden - Reply Share