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Zeepad 7.0 Troubleshooting
Touchscreen Not Responding ¶
The touchscreen will not respond to touch and my appear frozen.
Reset Required ¶
Make sure the device is OFF. Press and hold the Volume Up and Power buttons simultaneously. Release the buttons once the Android on your screen begins to flash.
Factory Reset Required ¶
If a normal reset doesn't solve the problem, a factory reset may be necessary. Press and hold both Volume buttons and the Power button simultaneously; an Android logo with an exclamation mark should appear. Press both Volume buttons at the same time to open Recovery Mode and use the Volume Up and Volume Down buttons to navigate. Select "Factory Data Reset", press power, choose "Yes" from the menu and press the Power button again.
Faulty Screen ¶
A faulty or broken screen may need replacing.
Device Not Charging ¶
The battery will not charge or is charging very slowly.
Old Battery ¶
If the battery is old, the device may constantly be at low charge. Batteries lose their ability to charge as they age and may no longer be able to hold a charge. Replace the battery.
USB Connection ¶
USB charging, in general, is slow. The Zeepad 7.0 has two ways of charging: USB and auxiliary. Ensure that the specs of your wall or car charger are equivalent to those of the recommended auxiliary charger: 5V DC @ 2A. Charging your Zeepad 7.0 off a computer via USB may take a long time. In this case, use a properly rated wall charger.
Improper Cord ¶
If your device will not charge via USB, it may be the cord. Not all USB cords are created equal. Cheap cords that do not have the displayed USB insignia on them are not certified USB cords and may not adhere to the USB standards and protocol. Also, some USB cords only allow data transfer and do not allow charging. Make sure that you are using a proper USB cord.
Charging Port Loose ¶
The charging port of your Zeepad 7.0 may have poor connection with either USB or auxiliary charging cord. The ports need to be reconnected to the circuit board.
Charging System Broken ¶
If your Zeepad will not charge using either USB or wall charger, the charging system of your Zeepad 7.0 may be broken. Ensure that the battery is receiving voltage while being charged.
Frozen on Startup ¶
Zeepad appears to be frozen on the startup screen.
System Start Up File Corrupted ¶
A factory reset is required. Press and hold both Volume buttons and the Power button simultaneously; an Android logo with an exclamation mark should appear. Press both Volume buttons at the same time to open Recovery Mode and use the Volume Up and Volume Down buttons to navigate. Select "Factory Data Reset", press power, choose "Yes" from the menu and press the Power button again.
Delayed Responses ¶
Zeepad responds to actions very slowly.
Too Many Applications Open ¶
The Zeepad may not have enough processing power to run multiple apps at the same time and will appear to respond very slowly. To fix, keep the number of open apps to a minimum and, if possible, close apps before opening new ones.