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Short Battery Life
Phone’s battery drains fast.
Phone Not Charged
Your phone may have ran out of battery. Plug your phone into its charger. It should power on within a few minutes.
Too many apps running in the background may cause your phone to lose battery faster than normal. You may need to exit out of any running apps. To do this, press the MENU key, then “Manage apps.” Tap the app that you want to close, and tap “Stop” or “Force Stop.” Confirm that you want to close the app by tapping “OK.”
Your phone may run out of battery quickly due to old software. You may have to try updating your phone’s software. To update your phone, tap the MENU key. Tap “Software Update,” and then “Check for Updates.” If there is an update available, your phone will automatically install the update. Tap OK when the phone is done updating.
Plug your phone into its charger. If it does not turn on within a few minutes, the phone’s battery may not work anymore. Use this guide to replace the battery here.
Broken Charger or Charging Port
The problem may be from your charger or outlet rather than your phone. Try plugging your charger into a different outlet. If that does not work, use a new charger to charge your device.
Phone Does Not Charge
Phone does not enter the “charging” mode when the charger is plugged in.
Charger May Be Broken
Your charger may be broken or faulty. Use a new charger to charge your phone. Buy a new charger here.
Outlet May Be Broken
The wall outlet your charger is plugged into may be broken. Try plugging your charger into a different wall outlet.
Debris/dirt in Charging Port
There may be debris or dirt lodged in the phone’s charging port. Blow air into the charging port to dislodge debris. Do not put any tools into the charging port - you may damage the phone’s internal components.
Screen Doesn’t Respond Properly
Phone’s touchscreen isn’t responding.
Restart the Phone
Your phone may have overheated and needs to be restarted. Locate the power button and hold it down until you get a list of options. Click on “Restart”. Your phone’s screen will go black to indicate that it is turned off. Your phone should power on within a few minutes.
The screen may have dirt or other particles on it that is causing the screen to not respond to your touch. Use a clean soft cloth to gently wipe down your screen. If after cleaning the screen it still doesn’t respond to touch, wash your hands and dry them completely. Try using the touchscreen again.
Your phone’s screen may not be working due to old software. You may need to check and see if your phone needs to be updated. To update your phone, tap the MENU key. Tap “Software Update,” and then “Check for Updates.” If there is an update available, your phone will automatically install the update. Tap OK when the phone is done updating.
If your phone has any cracks along the screen, this could be causing the screen to not respond. If that’s the case you may need to replace the screen. Follow this guide to replace the screen.
Phone’s camera does not work properly.
Debris or Dust on Camera Lens
If a camera’s lens is covered in dust particles or debris, this could cause the camera to not have a clear image. Try cleaning off the camera with a dampened towel or wet wipe.
Cracked Camera Lens
If the image is coming out faulty, your camera lens may be cracked. To fix you will have to replace the camera. Follow this guide to replace the camera.
SIM Card Error
When the SIM card is on, an error message comes onto the screen.
SIM Card not in Phone Correctly
If a SIM card is not correctly placed into the phone, it causes a reading error. Your SIM card may need to be reinserted into the phone. To do this, remove the back of the phone. Take out the battery. Remove and reinsert SIM card into the card slot.
New SIM Card Needed
If you’ve completed the above steps and there is still an error message, it may be time for you to get a new SIM card. You can order a SIM card for the ZTE Whirl 2 here.
Dirty SIM Card Port
SIM card ports that have something in them may cause the card to be read correctly. Try cleaning out the SIM card port with a small brush or cotton swab.
Distorted or No Audio Coming from Speaker
There is distorted sound or no sound coming from the phone’s speaker.
Your speakers may be damaged. Follow this guide here to replace them.