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Xiaomi Redmi 2 Troubleshooting

Redmi 2 will not turn on ¶ 

Pressing the power button does not initiate power in the device.

Battery is not charged ¶ 

Make sure the battery is charged. If the phone fails to turn on, plug the charger into the phone to see if there is any indication that the phone is charging.

Hardware glitch ¶ 

A hardware glitch may cause the phone display to remain dark. Remove the battery for 10 seconds. This will drain electricity stored in the capacitors and cut power to the entire device. Return the battery and turn the device on. If there was a hardware glitch, the problem should be resolved.

Phone-battery gold contacts may be dirty ¶ 

The gold contacts between the phone and the battery may be dirty, disrupting the current that travels from the battery to the phone. Take the battery out and clean the contacts. Return the battery and turn the device on.

LCD display may be broken ¶ 

If the phone still doesn't turn on, the LCD display could be broken. The LCD display must be replaced.

Power button may be disconnected or broken ¶ 

The power button on your phone may have a defective power button. If the power button is not received power it will not function in turning the phone on/off. The power button must be replaced.

Broken motherboard ¶ 

If the previous the previous adjustments are not applicable or do not fix the Redmi 2, it is possible that the phones motherboard is broken or damaged. To diagnose this problem, ensure that the simpler solutions were not successful and replace the motherboard.

Redmi 2 battery charges slowly ¶ 

Even when the phone is plugged in for up to three hours, the battery indicator is not at 100% .

Improper charging ¶ 

The charging source could be damaged. Plug in the phone and look for charging indicators. When the phone is plugged in, it should briefly vibrate and the battery symbol should change from grey to green.

Disconnected, damaged, or unswitched outlet ¶ 

The wall outlet being used to charge your phone may be disconnected, damaged, or not switched on. Check the wall outlet with another device. Plug in a lamp or other simple appliance to check the voltage and amperage of your outlet.

Damaged charging cord or converter ¶ 

Your charging cord and/or converter may be damaged. Check the charging cord and converter for damage by looking for cracks, delaminations, or frayed wires.

Defective or expired battery ¶ 

If charging sources are not the problem, your battery may be defective or has exceeded it's useful life. The battery must be replaced.

Redmi 2 has short battery life ¶ 

The battery life will not maintain its charge for a reasonable amount of time.

Improper charging ¶ 

Issues can arise with a wall outlet, charger or battery. Refer to the solutions provided under " Redmi 2 battery charges slowly" to relieve these problems .

Power settings ¶ 

The power settings on your Redmi 2 may be set to 'enhanced' instead of 'balanced.' An 'enhanced' setting will keep your phones screen brightness at the highest level whenever possible, execute full usage of any apps you use, and induce all screen effects, such as the movement of an app when you press it. Your phone will reduce the screen brightness when possible , use a low amount of energy for each app, and reduce any screen effects by changing this setting to 'balanced.' This setting change should improve battery life.

Apps with heavy background usage ¶ 

Since there are many different apps a phone can contain, whether they come with the phone (a photo gallery, notepad), or can be downloaded (social media apps, games) they have the possibility to use much of your battery, even when you aren't using them. Completely close apps when you are done using them, to increase your battery life.

Defective or drained battery ¶ 

If the adjustments to charging methods, background app usage, and power settings do not improve the longevity of your battery life, it may be defective or has exceeded it's useful life. The battery should be replaced to solve this issue.

Unresponsive LCD Display ¶ 

Phone appears to be on but the screen is unresponsive.

Frozen screen ¶ 

Hold the on/off button down for two seconds. If the problem isn't resolved, remove the battery, leave it out for 10 seconds, return the battery, and turn the device back on.

Dirty screen ¶ 

If your screen has an excess amount of dust or dirt on the screen it could interfere with it's functionality. Clean your screen with a microfiber cloth to ensure any dust or dirt is completely removed.

Obstructed fingers ¶ 

If the fingers you are using to touch your screen are in some way obstructed (ex. dirt or water), it could affect the screen's response to your touch. Make sure your fingers are clean and dry before touching your phone screen.

Physical damage ¶ 

If your screen has any cracks or other damage it could cause an unresponsive LCD display. If your screen is even slightly cracked, replace the LCD display to fix this issue.

Redmi 2 gets overheated ¶ 

The motherboard in the phone gets exceedingly hot from prolonged exposure to heat sources.

Incompatible microSD card ¶ 

If the microSD card is not the proper model for the Redmi 2, the incompatibility can cause the motherboard to work overtime. This extra work overheats the phone and can damage it. Replace the microSD card with the compatible model.

Overcharging ¶ 

When charging your Redmi 2, the phone is receiving heat from the outlet. Once the phone is fully charged, you must remove it from the charger.

Overuse ¶ 

If you use your phone constantly throughout the day, it can cause the battery, and others parts of the phone, to become worn out. Try to minimize phone use throughout your day to prevent constant overheating.

Faulty logic board ¶ 

If the solutions provided do not resolve the overheating issue, the logic board in your phone may be at fault. Since the logic board controls most parts of the phone, a broken piece of this logic board can indirectly cause overheating. To fix this problem, replace the logic board.

34 Comments

my phone redmi 2 prime I buy 1 month before in snapdeal. my phone i plugg in charger suddenly stoped charging. what should i do?.

gowtham gambhir65 - Reply

my phone is able to turn on,but does not able to complete its reboot, and it keeps repeating it until my phone starts to heat up, its redmi 2 as well

Aizat Fahmi - Reply

I have bought redmi2 prime mobile on 23 September 2015. It was good at the beginning but since 1month it's condition was totally out first it is getting activated only with a single sim instead of dual sim. And now its not accepting the memory card. I lost my invoice also . Can u suggest how to troubleshoot this issue and where can I get this.

teja - Reply

I am recently booted my phone I.e redmi2 but is stucked at the mi logo..so any one can help me plzz

Anil reddy - Reply

Have you fixed it ?And if yes then how...Because I m having same problem for my redmi2

Shraddha ugale -

That means you have a software problem

Jeremy King -

That means you have a software problem I also had the problem

Jeremy King -

I tried mi flash tool,

Anil reddy - Reply

then how you solved it, bcoz same thing has happn to my redmi prime2

Shivani -

My redmi 2 lower three buttons are not working. Please help me. How my problem can be resolved?

raj - Reply

Hie, I have the same problem.did you get yours fixed?

thobekani vundla -

I have same experience....mi redmi 2 prime purchased before one month ago initially it was working nice but now it was not charged and also not connected to PC...MI cheated Indian people.

Ramchandra Shirtode - Reply

Hey guys, myself Ritwick, I have redmi 2 4g global with beta rom version, yesterday I have upgraded my rom then after 2-3 hrs my phone gets heated n display goes off but touch buttons were working as they vibrated on touch so I restarted the phone several times but nothing new happened. Now what can I do?

Ritwick Das - Reply

my phone is able to turn on,but does not able to complete its reboot, and it keeps repeating it until my phone starts to heat up, its redmi 1s as well

Ajay Dhama

ajay.dhama@gmail.com

Ajay Kumar Dhama - Reply

The Redmi 2 gets heated below the camera as if like its going to burst. Did the service and after a month the issue again started and again did the service for the second time hoping that it will work fine but still after two months again the heating issue started. I don't use the mobile much, nor too many apps, not too much gaming. Just like to know what exactly is the issue. Is it the motherboard or any IC. If someone facing the same issue please let me know the exact IC which I need to change. I wants to diagnosis the issue by myself.

Mohammed - Reply

Hi, Mohammed, as you reported, it can't be a Hardware Glitch. You may need to underclock your processor and optimize your phone. If you don't know how to do that, Google it!

ajay shrivastava -

4G volte network is not stable in Redmi 2 Prime. Same jio sim is working better without any disturbance in my other samsung mobile.. how to solve this issue.

Go Rajrappa - Reply

My redmi 2 has very low display light I can't see during daylight is it a hardware problem or software.. Please help

Chris Khan - Reply

my redmi2 prime is only switch on while charging.. if charger is disconnected. the device will suddenly off and mi symbol will shown on and off... it will not start again... give me a suggestion about this problem? is this a software problem or hardware problem?

Kavin - Reply

I also having similar problem as that of you.....Have you fixed it?And if yes...then how

Shraddha ugale -

I to have same problem, how did you fix it? It is software or hardware problem? Please tell me

Veda -

My redmi2 mobile is not turning switch on ...It is stucking at mi logo...And keep on going on and off

Shraddha ugale - Reply

Hi Shraddha I m facing the same problem if u hv fixed it then how??please

Ishfaq -

I to have same problem, how did you solve it?

Veda -

My mi redmi 2 disappear volt while phone calls and reappear after sometime n I can't have long voice call

Romesh khaba - Reply

My redmi mi4i is not working n i m not able to do anything.. When i charge my phone then its not working n its just showing that it has only 1 percent ..

So what should i do plzz help..!!

Padmini Singha - Reply

Whenever i call from my redmi 2s prime. The call disconnect automatically.

Shubham Jasrotia - Reply

Whatever i use my phone, it stop after 5second , and if i touch the screen it work again...n stop after 5second

kmmaw584 - Reply

my phone is working and i can recive calls and other things but diplay light is to dim and cant see anything on screen and over heats when turned on....please anyone help me out to solve this problem....:-)

RANJITH B - Reply

I have redmi 2 phone....i m using it fr almost 3 years...nw i m facing a prblm...its like...whn it is plugged in charging..it works properly bt whn u take out it gets switched off nd starts blinking...

Any solution fr thz???

salman mahi - Reply

I have redmi 2... suddenly turn off and now i tap the power botten its loading but do not start the window screen only loading...what should i do???

TIRTH - Reply

i HAVE THE SAME PROBLEM POWER ON SWITCH IS WORKING BUT AFTER DISPLAY COMES ON JUST HANGING WITH ONE CAMERA SIGN IN THE BOTTOM CORNER -ANY HELP WELCOME -ALREADY REMOVED SIM AND BATTERY AND TRIED NO CHANGE

csg52maars -

Same problem with mine... what should i do? please help

Amos Phungthar -

my redmi note 2 screen freezing after display icant controle anythinks

makram bouabidi - Reply

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