Student-Contributed Wiki

Student-Contributed Wiki

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Speakers do not emit sound ¶ 

I plugged the headset in, but I do not hear sound from one or both of the speakers.

Volume is too low ¶ 

The volume for the headset may be set to the lowest setting. You will hear no sound if the volume setting is at “0”. Turn up the volume by pressing the volume increase button on the right side of the adapter.

Game/Chat balance needs to be adjusted ¶ 

The headset adapter allows you to change the balance between the sound you hear from the game and the sound from the chat room you are currently in. If the balance is set to 100% for the game and 0% for the chat, you will only hear audio from the game you are playing and not the chat (and vice versa). You can change the game and chat balance by pressing the buttons on the left side of the adapter.

Firmware needs to be updated ¶ 

The Xbox One controller’s firmware needs to be updated to be compatible with the headset adapter. The Xbox Support website provides instructions for how to do this.

Headset is incorrectly connected to the adapter ¶ 

The headset may not be firmly connected to the adapter. This interference may prevent the headset from playing sound in one or both speakers. Disconnect the headset from the adapter, and reconnect it again.

Adapter is incorrectly connected to the controller ¶ 

The adapter may not be firmly connected to the Xbox One controller. This interference may prevent the headset from playing sound in one or both speakers. Disconnect the adapter from the controller, and reconnect it again.

Controller is not functioning correctly ¶ 

The controller you are using may be broken. Check to see if the headset works by connecting it to another controller.

Speakers are not functioning correctly ¶ 

If the above solutions do not work, then the speakers may be broken and may need to be replaced.

Headset microphone does not pick up sound ¶ 

When I speak into the microphone, no one online can hear my voice.

Mute settings need to be changed ¶ 

The mute setting may be on. This deactivates the headset microphone, preventing it from picking up sound. Turn off the mute function by pressing the mute button on the headset adapter.

Firmware needs to be updated ¶ 

The Xbox One controller’s firmware needs to be updated to be compatible with the headset adapter. The Xbox Support website provides instructions for how to do this.

Microphone is not functioning correctly ¶ 

If the solutions above do not solve this issue, the microphone may need to be replaced.

Speakers are emitting feedback ¶ 

I hear this loud buzzing/beeping sound in my headphones that keeps getting louder.

Volume is too high ¶ 

The speaker volume may be set too high. This may cause noise from the speakers to be picked up by the microphone which will loop back to the speakers causing feedback. Turn down the volume by pressing the volume control button on the right side of the adapter.

Chat room is producing feedback ¶ 

One person in your chat room may be transmitting his or her feedback problems to the rest of the chat room. Ask the one who is transmitting feedback to check his or her headphones, or mute that person in the chat room menu.

Headset-Adapter is connected incorrectly ¶ 

The headset may not be firmly connected to the adapter. This slight interference may cause excessive noise feedback. Disconnect the headset from the adapter, and reconnect it again.

Adapter-Controller is connected incorrectly ¶ 

The adapter may not be firmly connected to the Xbox One controller. This slight interference may cause excessive noise feedback. Disconnect the adapter from the controller, and reconnect it again.

TV volume is still on when headset is connected ¶ 

I connected my headset to my controller, but there is still sound coming from my TV

TV settings need to be changed ¶ 

The sound from your TV does not automatically mute when you plug the headset into your controller. You can lower the volume or mute your TV without affecting the sound coming from the headset speakers.

Adapter buttons are unresponsive ¶ 

When I press the buttons on the adapter, nothing happens.

Adapter-Controller is connected incorrectly ¶ 

The adapter may not be firmly connected to the Xbox One controller. This interference may prevent the input from the adapter buttons from transmitting to the controller. Disconnect the adapter from the controller, and reconnect it again.

Firmware needs to be updated ¶ 

The Xbox One controller’s firmware needs to be updated to be compatible with the headset adapter. The Xbox Support website provides instructions for how to do this.

Adapter circuit board is broken ¶ 

If the solutions above do not resolve this issue, the adapter circuit board may be broken and may need to be replaced.

Adapter buttons are broken ¶ 

If the solutions above do not resolve this issue, the buttons on the adapter may be broken and may need to be replaced.

If the provided solutions do not solve the issue, there may be a problem with the Xbox controller.

Controller's batteries are low ¶ 

The controller will not provide power to the headset if it has low battery life. Make sure to charge the controller before use.

24 Comments

Thanks so much

Danny Summers - Reply

My headset is only working on one side and not the side of the mic what so I do?

Robert Stevenson - Reply

It is not a wireless mic

Robert Stevenson - Reply

I can hear , but nobody can hear me. My controller is up to date. I bought another headphones, but same problem . I already checked mute settings also. Help?

bubbahsmomma - Reply

I am having the same issue did you happen to get a solution. It says my mic is connected I can hear people in party chat but in a game I can't hear people and neither can they hear me

zacharydole -

Any help with this problem? We just updated everything and bought a new headset. The new headset worked great for a few hours and now it is back where my husband can hear chat but no one can hear him.

misstme76 -

Did u get any resolution as we also having same problem and have had console replaced and also three different headsets so I think it is something we are obviously doing wrong

J4rr4l4ss -

I have been having the same issue for the past three weeks. I've tried everything, and nothing works. Even bought a new headset and still nothing.

Wyatt -

mine is like the opposite were i can no longer get sound to play from my tv even though the mic is no longer connected

The 13th - Reply

I just bought a new stereo headset 3 hours ago, and I'm already having issues. The little adapter that plugs into the controller does hook up very well. I figured out if I squeeze it I to the controller with one hand I can play with the other. But if I don't hold it I. After about 5-10 button/joystick uses it wiggles out and routes all sound back through my tv. Push it back in tight again and presto headset works again. Not sure if it was just poor workmanship, or my controller which supported the standard chat headset with no issues for 2 years until I upgraded today??? I will be returning it first thing tomorrow.

kjacksontye - Reply

So when I plug my headset into my xbox1 controller all the way it will not play sound in my right ear but when I pull it out a little it will work perfectly. My headset works awesome on other things like my other controller and my phone but not my wired controller. So I have to pull it out about a fourth of the way to use it but it was just working normally and I didn't have to pull it out a little to use it, is there any way to fix this or maybe is it the controller adapter plug in spot? Please I need help with this

McKale - Reply

My tritton kama headset worked fine for a while, but for the past couple days sound has been only coming out of the right ear.

OcuLaR DayLighT - Reply

My headphones work fine, the problem is that I'm getting audio through my headphones and TV at the same time...and I have no way to adjust my headphone audio...there has got to be a better solution than muting my TV...

Edward Davis - Reply

I can talk and people can hear me but i just cant hear people. Sometimes i can hear them faintly or not at all but at rare occcasions i can full on hear them for about 2 seconds. Is my mic just broken?

Ryan Wright - Reply

My issue is I can hear one person in team but not the other. I have wireless head set with mic attachment whic is charged. My setting on PS4 is good.

blevinsbob - Reply

When my headset is plugged into my controller everyone in the party sounds distorted, but when i plug my headset into the TV they sound normal that is how i know its my controller. What do i do?

Sophie kirkXD - Reply

My friends can hear me but it constantly sounds like my mic is on mute, but it's not please help!?

Owen mullen - Reply

It is a turtle beach XO one headset ^^

Owen mullen -

My headset keeps buzzing then will cut out until I plug it back in. This has happened to a few headsets and eventually they all just stop giving noise. Help please

Corey hay - Reply

I have the new xbox one controller that dosent need an adapter so my headset is connected streight into the controller so I can hear chat and game sound through my mic and my TV . how can I stop game sound coming through my mic?

Keenan - Reply

I can't hear any game audio coming through my headset. I just got the chatpad that came with the headset. The voice chat works fine. Anyone else face this issue?

Jonathan Patrick - Reply

Same issue! Any fix yet?

Nathan Smith -

I plug in my headphones and i can hear myself speaking into the mic but the xbox doesnt pick anything up and my other controller works great with my xbox i just dont know what is going on i tried unpluging the mic and plugging it back in and no i do not have the adapter but i hardly believe it will be that. Its a great mic. Controller turns on and works but i iust cant speak because the xbox doesnt pick anything up along with if i put in a pair of skullcandy earbuds i can hear the sound but still cant speak. Help me pls

pluralshrimp670 - Reply

in a party, the ring around my name pops up, but I cannot hear my voice in my headset or anyone else’s, they cannot hear me either. I've checked for controller updates, 100% sure it's not muted and volume is max. What do I do??!!

Matt Herbert - Reply

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