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- The Buttons Get Stuck
- The Controller Doesn't Vibrate
- The Back Triggers Don't Work
- The Screen's Objects Move Without Controller Use
- The Controller Will Not Turn On
- The Controller Does Not Function on the Computer
The Buttons Get Stuck ¶
When the controller's buttons are pressed, they remain in the down position after the user has lifted his or her finger off the button.
Residue Is Under the Buttons ¶
The buttons might have residue underneath or around the buttons because of continued use or spills. The buttons can be cleaned using rubbing alcohol and cotton swabs. Follow the Disassembly Guide to make the buttons more accessible. Then, dip a cotton swab in rubbing alcohol and clean each button area thoroughly. If the buttons are still not functioning properly, they can be replaced using the Buttons Replacement Guide.
Parts: Button Covers, Button Gasket
The Button Assembly Spring Is Broken ¶
The button assembly requires a spring to bounce back into position. Heavy use associated with the Xbox One Elite (Wireless) Controller may cause the internal assembly to break or malfunction. If the buttons do not spring back after being pressed, then the spring may be damaged. For damaged springs, refer to our Buttons Replacement Guide.
Parts: Button Assembly
The Controller Doesn't Vibrate ¶
During gameplay, the controller doesn't vibrate when it's supposed to.
The Batteries Are Low ¶
If the controller's batteries are low, then it might not vibrate. Try replacing the batteries using the Battery Replacement Guide.
Vibration Feedback Isn't Supported ¶
The controller might not vibrate if a game doesn't support vibration feedback. Check the game's manual or settings to see if it offers vibration feedback.
The Vibration Setting Is Disabled ¶
The controller might not vibrate because the game's vibration setting is disabled. Check the game's settings to make sure that vibration feedback is turned on. To locate the game's settings, check the game's paper manual for directions.
The Rumble Motors Are Disconnected ¶
If the controller does not vibrate, he wires that connect the rumble motors to the controller's main motherboard might have been disconnected. Head to the Rumble Motors Replacement Guide to see how to reconnect the wires back to the motherboard board.
The Rumble Motors Are Defective ¶
If none of the previous options have worked, then the controller's rumble motors might be broken or defective. In this case, check out the Rumble Motors Replacement Guide to replace the defective motor(s).
The Back Triggers Don't Work ¶
When the controller's left or right trigger is pressed, it no longer produces the expected action during gameplay.
Dirt Is Under the Trigger ¶
If the trigger does not function properly, there may be dirt under the trigger preventing communication between the trigger and the rest of the controller. Using the Trigger Disassembly Guide, remove the back of the controller to make the malfunctioning trigger more accessible. Then, dip a cotton swab in rubbing alcohol and clean each trigger area thoroughly.
The Trigger Assembly Is Defective ¶
If cleaning the trigger does not solve the problem, the trigger assembly may be damaged or broken. To replace the broken trigger assembly, refer to the Trigger Assembly Replacement Guide.
The Screen's Objects Move Without Controller Use ¶
Unintentional movement occurs during gameplay without the user touching the thumbsticks.
Dirt Is Under the Thumbsticks ¶
Dirt or other contaminants may be preventing the thumbsticks from functioning properly. To clean the thumbsticks, first remove them from the controller using the Thumbsticks Replacement Guide. Then, use a cotton swab dipped in rubbing alcohol to clean residue off the electronic unit underneath the thumbsticks.
The Thumbstick Is Broken ¶
Due to heavy use, the thumbsticks or the motherboard below it might be broken. Use the Thumbsticks Replacement Guide to replace the thumbsticks.
The Controller Will Not Turn On ¶
The controller does not turn on when fully charged.
The Controller Was Disconnected During a Firmware Update ¶
A disconnected controller will not function until the update is completed. To use the controller again, the firmware must be updated again. The wireless is nonfunctional in this mode, so this must be done over USB. If you have problems getting the controller to turn on, removing the batteries for 15 minutes before recovery is known to work.
Plug your controller into an Xbox One console or a PC. On an Xbox One console. At this point, your methods will vary. It should also be noted one functional controller is required to use a console for controller firmware recovery.
On the console, navigate to Devices and Accessories. At this point you will need to find the controller that failed the firmware upgrade by looking for the controller that says Plugged in. If you look at the info for this controller, you will see it says Update required. Re-run the firmware update and your controller should work again.
On the PC, you will need Windows 10, as the Xbox Accessories application is a prerequisite. After you have confirmed you have a Windows 10 system, you will need to convert an account to a Microsoft account or make another account if you do not want to convert your primary account(s). Once you have the Xbox Accessories application installed, plug the controller in and then you will find the failed controller very quickly. Click Update required and re-run the firmware upgrade.
If you followed these steps correctly, you should now have a functional controller.
The Controller Does Not Function on the Computer ¶
When the controller is plugged into the computer using a USB cord, it may not be able to play the game without certain drivers.
The Controller Drivers Are Not Installed ¶
In Windows 7 and 8.x, the Xbox One controller is known to have problems with automatic driver installation; this issue happens because of the lack of included drivers. Microsoft has never released an Elite.exe driver package, so the only option to get this controller working manually is to use Device Manager to manually install the driver. Administrative privileges are required to complete manual updates, so you will either need to use an Administrative account or know the account password for this to work on Standard and Limited accounts.
- Step 1: Plug in the controller. The initial driver installation is very likely to fail, so be prepared to exit the window. If it works the first time, then the driver was already on the system.
- Step 2: Open Device Manager and select the Xbox One Controller. This is typically located under Xbox Peripherals (Legacy).
- Step 3: Select the Driver tab.
- Step 4: Click Update Driver.
- Step 5: Use Search Automatically for Updated Driver Software. Skip this step if you want to retain a local copy on your device because your controller is used on multiple PC's.
- Step 6: If Step 5 did not work, download the driver from Microsoft and put this somewhere on your computer for manual installation.