Student-Contributed Wiki
An awesome team of students from our education program made this wiki.
Damaged Silver Plate
The middle Silver Plate can act as buffer for the communicator in the event it is dropped. However, it can also become tarnished, scratched, or bent slightly.
Scratched or Bent Silver Plate
If the middle Silver plate located within the Star Trek Bluetooth Communicator becomes damaged, bent or scratched, you can replace it by referring to this guide.
Bluetooth Pairing Fail
Unable to connect your Bluetooth enabled device to the communicator.
Bluetooth is not turned on
Make sure Bluetooth is turned on within settings on your device. In most devices, there is a small Bluetooth icon at the top of the screen indicating that Bluetooth is turned on.
Turn on discoverable mode
Some devices require you to turn discoverable mode on to pair with another Bluetooth device, even if Bluetooth is already turned on. To turn discoverable mode on, press and hold the right Communicator button until the Communicator says, “waiting for Bluetooth connection” , and both the left and right jewels alternately flash green and blue.
Make sure both devices are close enough to each other
The Bluetooth device needs to be no more than 5 meters away from the communicator.
Restart device
A soft reset sometimes can resolve an issue.
Damaged Buttons
If the buttons fail to respond, it could be due to the buttons sticking.
Buttons Are Stuck/Need Replacement
If a button cannot be pressed, there might be dirt, sticky residue, etc. holding it up. They can be cleaned with a compressed air can that you would use for a keyboard or with a Q-Tip and rubbing alcohol.
Flimsy cover hinge
The cover flops open easily when being handled. Try to be careful with it so that it does not bend at the hinges or break.
Broken/Damaged Cover Hinge
If the antenna grill/cover gets broken and needs replacement, follow this guide.
Battery is not holding a charge
Battery life decays after prolonged use.
Short Term Battery Life
The battery may fail within the allotted time due to heavy use or unfavorable temperature conditions; however, most batteries last considerably longer than what the stamp indicates. You can replace the battery using this guide.
Audio Distortion
The audio produced by the device is weak and can be hard to hear. Even when the volume is turned all the way up, it is still much quieter than the rest of the voice overs and effects.
Sound Quality Not Clear
Due to the small speaker that is built within the Star Trek Bluetooth Communicator, the antenna grille cover may distort sound and make the sound lower than normal. In addition, make sure that the device is fully charged to get the best sound possible.
15 Comments
My communicator will not charge. The lights are flashing from blue to green to magenta and I cannot get it to come on. I am worried it's malfunctioning.
rebekaheverest - Reply
My communicator stopped recharging and no longer turns on as well. Have you found a fix to this problem?
Ekralicek -
My communicator will not turn on. It has been untouched for about a month. I tried charging it, but it still won't work.
johnlemaitre - Reply
I left mine alone for two year and it did not charge. I lift it on the charger for a month and it is finally working again. It was totally drained for two years and it took a month to get it fully charged up and now it charges fine. It must of dried out the battery so it took the battery cell a month to juice back up. Please try leaving it on the charger for a month or more and hopefully it will slowly juice up those dry cell in the battery. Good luck
Lucky dragon -
My mic works with everything except during calls. No one can hear me but my phone recognizes the voice dial.
scott m hennig - Reply
My communicator won’t power, I’ve kept it sitting on the charging stand (powered) since I purchased it. Dead battery or bad charging station?
John Manfreda - Reply
my communicator is making a hissing sound when i try to make call using voice command
Allan Singer - Reply
My star trek communicator is making a strange hissing noise when i try to make call using Goggle voice comand
Allan Singer - Reply
I had the same issue with it not charging. Turned out to be a back charger stand. They sent me a new one. The old one still works but won’t charge a COMPLETELY dead battery. It won’t “jump start” due to a charger defect is what they told me. Works great now. Old one still charges but not from a drained battery.
Amechi Amanugi - Reply
How do I get a new one my battery completely died and I forgot to charge what do I do now
Gregory Dudley - Reply
The music stopped playing out of my speaker. This happened in less than an hour of actually having it shipped to me.
Don Fisher - Reply
My spinning moire doesn't rotate, It just do some “steps" when I give hits to the communicator, like if the motor Is blocked
Marco Esposito - Reply
My communicator has volume problems. Sometimes when powered up it works fine, until connection to Bluetooth, then the volume level falls dramatically. Won’t reset to full volume when unpaired or restarted.
Travis Ogan - Reply
I just replaced the battery, and it is functioning again, however it doesn't appear that the charger works. I don't know if this is a problem with the unit itself or the stand. The light on the stand (after going through the multiple colors on initial start-up) stays white, instead of changing color to indicate that it is in charging mode. Has anyone else had this problem? If it is an issue with the charging base, would an aftermarket phone charger work?
t_y_loh - Reply
My right button snapped off how do we replace it would be really helpful
Jerrod McDaniel - Reply