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Vizio CT15 Troubleshooting

This troubleshooting guide lists common issues users may experience when using the Vizio CT15 laptop.

Laptop Does Not Power On ¶ 

The laptop's green power light is on for a couple of seconds then shuts off, or the laptop does not power up at all.

Battery is not charged ¶ 

The laptop may not be turning on because the battery is dead. Plug the charging cord into its power adapter and into the laptop. Retry starting up the laptop. If the issue persists after several minutes the entire battery may need to be replaced. Try using this guide for battery replacement.

Faulty power adapter ¶ 

If the laptop's green power light is not lit while the power cord and adapter are plugged in, you may want to consider purchasing a new adapter.

Laptop Overheating ¶ 

Laptop base feels very hot and shuts off when powering on or working.

Fan is broken ¶ 

If the fan does not spin at all then it is broken. This means it must be replaced with a new fan. Be sure to reapply thermal paste when replacing the cpu fan. Use this replacement guide for some extra help.

Fan is clogged ¶ 

If the fan spins and the device is still overheating, the fans may be clogged with dust or other particulates. To fix this, open up the laptop and clean the fan blades with an electronics duster.

Dislodged heatsink ¶ 

Check to see if your heatsink is inserted correctly. If not, remove and reinsert the heatsink to properly dissipate heat and fix the issue.

Incorrect amount / Old Thermal paste ¶ 

The laptop may have issues with the connection between the fan and thermal paste. To fix this, remove the cpu cooler and reapply thermal paste. Be sure to add the correct, pea-sized amount. Follow the same steps in this replacement guide.

Keyboard/Keys Are Not Responding ¶ 

The keys on the keyboard are not responding or are broken/missing.

Key is stuck in place ¶ 

If a key cannot be pressed, there may be something stuck underneath it and you will have to remove the key to clean the area.

Key is not responding ¶ 

If a specific key is not responding, the key may be broken. Consider replacing the key.

Key is missing or Broken ¶ 

If you have a missing or broken key, you will have to replace the key. Replace the key using this guide.

USB Ports Are Not Responding ¶ 

USB devices not working when plugged in the laptop.

Laptop didn’t read the device ¶ 

If device didn’t work then unplug it again, reboot your laptop, and then plug it in again.

The driver doesn’t work ¶ 

If the device works on another computer, but not on yours, yet other devices do work on your laptop, try installing the driver.

Defective USB port ¶ 

If unplugging the device, restarting your laptop, and updating the device doesn’t work, then the next step to bring the laptop to a professional.


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