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VTech Safe And Sound DM221 Troubleshooting

I want to hear sound clearly on both the parent and the baby monitors, but the sound is coming in and out and it is unclear. Also, the parent unit beeps twice every 30 seconds.

Try to power off the device by pressing the power button and turn it back on to see if it will continue working properly.

Your batteries may be low. If the battery is low, replace the battery and the sound should produced from the parent unit will be consistent.Connect to AC power if the batteries are properly installed into the parent unit, but the POWER/LINK light on the parent unit is off.You can choose to power the parent unit by connecting it to AC power.

The baby monitor keeps making this high-pitched noise

The monitor’s may be too far apart from each other. Try to get closer to the other monitor. If this does not help, try to adjust the sensitivity level.

Try to adjust the sensitivity level to a lower level to avoid audio feedback.

The monitors have to be more than three feet away from each other. Try backing up from the monitor to get rid of noise. If this does not work, try adjusting the sensitivity level.

I want to be able to give and receive audio, but the monitors are failing to keep a connection.

Press and hold the power button for 2 seconds to turn on the baby monitor. Repeat the same process for the parent monitor until the screen display lights up.

Move the parent monitor closer to the baby monitor, but do not get closer than 3 feet from the baby monitor.

Reset the monitors by turning them off and unplugging them from their electrical power. Wait 15 seconds and then plug them back in again. Turn on the monitors and allow up to a minute for the monitors to synchronize.

I want to use my baby monitor’s screen but the screen isn’t responding to my commands.

You batteries may be low. The battery icon light and LOW BATTERY will flash on the parent unit. If this is so, replace the battery.

Make sure the monitors are within range of up to 1000' of each other. If not, move the monitors closer together.

Press the power button located in the middle of the parent device.

Your monitor may be glitching. Try rebooting it by pressing the power button once to turn it off and once again to turn it back on.

21 Comments

I have bought three sets of baby monitors and they all keep cutting on and off please what can be affecting them

carolinemclaughlin - Reply

Mine won't turn on or off, the Link and the battery light are both on, whether it's plugged in or not, and the screen is totally blank, with no sound coming through.

celia - Reply

This just happened to my monitor, were you able to fix yours??

Jaimie Brydges -

Our baby Monitor keeps saying no link to camera 1, which is not true, or that we are out of range when we are less than 20' away. What gives..

jonlewis55 - Reply

Ours is doing the same thing and can't figure out why. It's driving me nuts

dalycia -

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