Student-Contributed Wiki

Student-Contributed Wiki

An awesome student from our education program made this wiki. It is not managed by iFixit staff.

The Device Won't Power On ¶ 

When the power button is pressed, the device does not turn on.

The Batteries are Dead ¶ 

The most likely solution to this issue is that the batteries are not charged or need to be replaced.

If you are using the rechargeable battery pack, please plug in the device, wait at least two hours, and then try to turn it on.

If you are using AA batteries, remove them and replace with four new AA batteries from the same brand.

The Batteries Aren't Aligned Properly ¶ 

Another solution would be to check the battery connection.

Please remove the batteries from the device. Leave the batteries out of the device for 1 minute. Place the batteries back into the device. Press the power button for 5 seconds to see if the device turns on.

If this fails there may be an issue within the device, such as a loose wire.

The Battery Life Seems Short ¶ 

When using the device, the battery only seems to last a few hours or even minutes before it needs to be charged again.

The Batteries are Going Bad ¶ 

A possible cause is that the battery is at the end of its lifespan and needs to be replaced. Purchase a new rechargeable battery pack or replace the batteries with four new AA batteries.

The Screen Does Not Display Properly ¶ 

There is no or an incorrect display is projected on the screen. Pressing the power button does not help solve the problem.

Disconnect the Power Supply ¶ 

Disconnect all batteries and adapters from the device. Insert them back into the device and hold the power button to turn it back on.

Repair or Replace the Cartridge ¶ 

Remove the cartridge from the device and clean if necessary. Insert the cartridge back into the device and try turning it back on.

If the problem persists, check if the cartridge is damaged and replace it accordingly.

The Speakers Aren't Working Properly ¶ 

When using the device, it does not play any sounds or if it does, they are distorted.

The Volume is Turned Too High ¶ 

If the audio coming out of the device is distorted, try pressing the lower volume button until the volume is displayed as zero.

Afterwards, raise the volume once more to see if the speakers are working properly. A possible cause of a distorted volume is when the speakers are clipping, due to too much volume that the speakers can't handle.

If the problem persists see below.

There's a Software Error or Glitch ¶ 

If the audio isn't working properly the device may need to be restarted.

Hold the power button for up to five seconds or until the screen flashes off, then press the power button again to turn it back on.

If the problem persists, see solutions below.

The Speakers are Dusty or Damaged ¶ 

If the audio isn't working properly, the speakers may have dust on them, they could have gone bad or a loose connection inside the device.

Carefully open up the front panel of the device. If it appears dusty, gently clean the speaker and check to make sure there aren't loose wires.

Look for any signs of an electrical short such as a burn-mark or strange smell coming from the device. If you observe any of these signs, the speaker has likely blown out and will need to be replaced.

If there aren't any of these signs, close the front panel and restart the device to check if the audio is working.

If the audio still isn't working, the speaker may have blown out. See our (Speaker Replacement Guide).

The Buttons Do Not Work ¶ 

After powering on the device, the buttons do not seem to work.

There's a Software Error or Glitch ¶ 

Hold the power button for at least five seconds or until the screen flashes off. Then press the power button again to turn the screen back on.

Test the buttons to see if they have regained functionality.

If the problem persists see solution below.

The Buttons are Damaged or Dirty ¶ 

If any of the buttons on the device aren't responding this may be caused by dust clogging the button input or loose wires.

Carefully remove the front panel. Blow out all visible dust particles and check to make sure there aren't any loose wires.

Secure the front panel correctly, restart the device and check to see if the buttons are working again.

The Camera's Image is Distorted or Absent ¶ 

When using an application that uses the camera, the camera does not display or the video is distorted and pixelated.

There's a Software Error or Glitch ¶ 

If the cameras image is distorted, try restarting the device.

Press and hold the power button for at least five seconds or until screen flashes off. Then press the power button again to turn the screen back on.

Restart the application that uses the camera and check to see if the image is working properly.

The Camera is Broken ¶ 

If the previous solution didn't work, the camera is probably broken.

Please see our Camera Replacement Guide.

The Touchscreen is not Functioning Properly ¶ 

When using the device, it becomes extremely hard to select the correct icon.

The Touchscreen Needs to be Recalibrated ¶ 

If the touchscreen is not working properly, it most likely needs to be recalibrated.

In order to manually recalibrate the touch screen, switch off the device and hold the “Home”, “Question mark” and “Speaker” button at the same time, while turning the device back on.

The screen will then display the steps needed to recalibrate the device.

The Touchscreen is Cracked ¶ 

If the touchscreen is cracked, it most likely needs to be replaced. Please see our "(Touchscreen Replacement Guide)"

5 Comments

Any idea why the date and time needs to be set every time it is switched on?

Charlotte Rooney - Reply

Please help the innotab is not opening with the child's picture or guest .

Dorcas ndebele - Reply

I can't get past the 4th crosshair when re calibrating the screen

moodwink - Reply

Is there anything else I can do to get the screen re calibrated?

moodwink - Reply

The green light is not going out when charged. And it's not holding the charge either. Is it worth trying another charger or is it the batteries themselves

Helen - Reply

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