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Boom 2 Not Producing Any Sound
The speaker is turned on but is not producing any sound.
Low Speaker Volume
Check if the volume on the speaker is too low to hear by pressing the “+” button multiple times
Low Device Volume
Check to see if the volume on your bluetooth device is turned off. If unsure, try turning up the volume via the volume buttons on the side of the device or the volume slider on the display of the device.
Bluetooth Connection
Insure that your device is properly connected to the speaker by checking your Bluetooth Pairing.
Speaker Will Not Turn On
After pressing the power button for the proper amount of time, the speaker does not turn on properly.
Not Properly Charged
When attempting to turn on the speaker, if the power button blinks red or says ‘Critical Battery’, this indicates the battery is not charged enough to operate. Plug the speaker in using the given cable and power brick to charge most efficiently, approximately 3-4 hours. Plugging into a laptop or similar device will also charge the speaker, but will charge at a severely reduced rate.
Battery Requires Replacement
Battery’s have a lifespan, if the battery is not holding a charge (i.e. states it is fully charged and lasts no where near the 13-15 hours operating time). Replacement of the battery may be required, refer to our battery replacement guide.
Water Damage
Although the speaker boasts an IPX7 Waterproof rating, manufacturing errors happen. If the speaker is unresponsive to charging and battery replacement, then the circuits in the speaker could be fried. Refer to our motherboard and D-ring replacement guides.
Speaker Will Not Charge
The Speaker is plugged in, but will not charge.
Loose Connection
If your cable is poorly connected to the charging adapter or device it will not charge. Additionally check if the charging adapter is properly connected to the wall socket. Disconnect and reconnect everything to ensure proper connection.
Charging Cable or Adapter Needs Replacing
Charging adapters and cables can fail at times. To check if they have failed test them on other micro usb powered devices. Alternatively, test other similarly rated charging adapters and cables with the Boom 2. Replacement cables and adapters can be purchased directly from Ultimate Ears.
Battery Needs Replacing
Batteries are consumable and eventually cease to store a charge. If none of the other solutions resolved your charging issue the problem may be the battery. Refer to our battery replacement guide.
Speaker is Not Pairing With Device
The UE Boom 2 is not connecting to my device via Bluetooth, the speaker is not working properly, and/or my speaker is not playing music.
Incorrect Bluetooth Pairing Settings on Your Device
Check and make sure that Bluetooth pairing is enabled on the device you are trying to pair to the speaker. Select the UE Boom 2 from the list of devices, and make sure the UE Boom 2 is ready to be paired with by pressing the Bluetooth button on the speaker (see next problem).
UE Boom 2 is not ready to pair with Your Device
Make sure your speaker is in pairing mode by pressing and holding the Bluetooth pairing button on your speaker above the power button until the speaker makes a sound. The Bluetooth LED light will begin to blink once this has happened.
Device is not within Range of the Speaker
The distance of your device to the speaker could be the reason it is not connecting. Try moving the device you are trying to connect closer to the speaker and attempt to connect.
Factory Reset Needed
If all else fails, try resetting the speaker to its factory default settings by following these steps:
- Hold down the “volume down” and “power” button at the same time until you hear a sound. The UE Boom 2 will then turn off.
- Turn the speaker back on and attempt to pair it with your device again..
UE Boom 2 Phone App Not Functioning
The application is not connecting with the speaker and/or it keeps crashing.
The App is Not Up to Date
Make sure the version of the UE Boom 2 App running on your device is the current version. Go to the App Store/Google Play Store on your device and check for any updates. If there is an update, install it, and reattempt to connect the app to your speaker.
App Keeps Crashing At Launch
If two devices are connected to the speaker at once, launching the app may cause it to crash. To fix this, disconnect both devices paired with your speaker and only reconnect the one you desire to play music from.
“Double-Up” Feature Not Working
Two Boom speakers will not play music at the same time.
Bluetooth is Disabled
The UE “Double-Up” feature requires bluetooth connections between the device and the two speakers. Make sure bluetooth is enabled on all devices and that they are in range of each other.
Speakers Are Not Running the Same Firmware
Pairing issues may be caused by differences in firmware. To ensure the same firmware, connect the speakers to your smartphone and install the latest firmware by going to the Boom app, tapping on “More”, checking for updates and downloading them.
“Double-Up” Not working With Boom App
If you cannot get “Double-Up” to work with the app, follow these steps to manually double-up:
- Bluetooth pair your device to the first speaker.
- Turn on the second speaker.
- Press the + volume button and Bluetooth button at the same time on the first speaker. (A tone should confirm that it is ready.)
- Press the Bluetooth button twice on the second speaker.
- A final tone should confirm that it is trying to double-up, and that it has succeeded.
Team
Cal Poly, Team S12-G5, Banghart Winter 2018 Member of Cal Poly, Team S12-G5, Banghart Winter 2018
CPSU-BANGHART-W18S12G5
2 Members
15 Guides authored
101 Comments
my ue turns on and i can hear the music at a low volume but when i try to turn up the volume the speaker cackles real loud
tom westfall - Reply
Same here, the music falters at a certain volume.
When it’s at 10% its fine music plays nut higher then 20% and you get bits and pieces.
RLI Edit -
same here. Did you find a solution?
ajnewell25 -
I’ve been using this with my phone and pc, both of which produced great sound. All of a sudden, when I switched from my phone to my pc today as the source, the music quality get terrible. When I use my phone, the speaker goes back to sounding great. Nothing I have done has helped. Any ideas what’s causing this?
Nick - Reply
Did you get a solution Nick? My speaker will only stay connected to my Mac if I have the bluetooth settings window open now - yep weird!!!! Fine via my phone tho. Would appreciate any suggestions
VIKKI RALPH -
My speaker has completely stopped pairing with both my Macbook and iphone. I did a factory reset, and none of the other options in this help list apply. It doesn’t show up as an available speaker on either device, and the speaker’s bluetooth light is consistently flashing.
Virginia Wilcox - Reply
Hi Virginia, I'm having the same problem with my speaker since resetting it. Did you find a solution to the problem in the end? Thanks, Rachel
Rachel Jewitt -
I’m the same problem too
Tony Wright -
Did either of you ever resolve this? I’m having the same issue. Does this mean the Bluetooth is busted?
dragonflym22 -
I’ve figured it out for my speaker! I reset my network settings on my phone and the iPhone finally was able to find the speaker :) Hope this helps some of you!
dragonflym22 -
Bluetooth constantly blinking and unable to do a factory reset like the people above - issue seem to be over a year old with no support assisitng? Potential customers be warned!
elanderwisten -
There is no sound coming out of the speaker it's connected to the bluetooth on my phone and the light on the speaker is on.
Mario Almada - Reply
The “double up” fix it directions don’t do it for me. Both speakers have up to date firmware. Both speakers are Bluetooth paired with my iphone. I follow the directions. While the two speakers will swap the tune, they both won’t simultaneously play. What’s up with that?
Ford Greene - Reply
Having the same problem. I have gone through the process more times than I can count. I have tried doubling up using my phone and my PC. I have checked multiple times for firmware updates, uninstalled and reinstalled the app, disconnected and reconnected speakers…. When I go through the process, both lights blink rapidly on the speakers, but nothing happens.
My kids bought me my first ue boom for a fathers day gift years ago. Afterwards, I purchased a megaboom, followed by ue boom 3 and ue megaboom 3. I love these speakers but now my daughters are talking about purchasing me a hyperboom for this father’s day. I have told them absolutely not until logitech gets their act together.
Jack Landrum -
My ue boom 2 won't make any sound. It's connected and full volume on the phones and speaker. Anybody found a solution to this problem?
Sam - Reply
Second that ? Mines not working
bianca-x0x -
Same problem and my speaker is only 3 months new
cmarwax -
I have two speaker and both can connect separately but not together. If I try to connect the second one it kicks the first one off.
toniamariawilliams - Reply
My ue boom 2 looses sound but its connected how do i fix this?
Melvin - Reply
My speaker won’t connect to the UE boom app!! It tells me to Bluetooth it to my phone so I do but nothing happens in the app, it just continues to tell me how to pair the speaker to my phone. Help???
Lyricsoflife60 - Reply
I am having this problem as well. Did you find a solution?
Jack -
Has anyone had any contact my sons speaker connecting fine to his speaker day before yesterday and now he pairs device through Bluetooth then when he goes to play his music it does not play and the device returns to not connected why would that be please help
Michelle Foo - Reply
I have applied the factory reset as advices and now my sons device can not even locate the speaker aaargh
Michelle Foo - Reply
Anyone know how the three wires connect controlling the volume buttons on my ue boom
Ricky Trippy - Reply
have tried multiple devices and they all pair but the UE will not produce any sound. i have done factory reset and checked UE Settings as well as Phone setting, nothing seems to work.
Only had my UE for 2 year and its not even thrashed as much as my last. please help
rawids - Reply
My Samsung SQL just could not find the speaker at all!
After resetting the speaker to factory settings, it instantly worked!
Thank you indeed
Stevo - Reply
I can’t hear anything
Jesus cintron - Reply
When I turn on my speaker the small bluetooth/pairing button flashes rapidly until i turn it off. Yes I’ve tried reseting it it just does the same thing. My speaker will only turn on and turn off. Wont go into pairing mode
Weston - Reply
My speaker is on and connected with volume up on both the speaker and phone but I can’t hear any sound coming out of the speaker. I can’t even hear the default noises like the power on, power off, and pairing noises even after factory resetting it.
Thereal Boy - Reply
Why you say resetting to factory mode is bad? Because my UE boom wont pair unless I do a factory reset, So what can I do instead, Is there a way to reset it with USB or something so that It works like when it was new? because at fist it was really easy to pair the bluetood and now it´s a pain.
Thanks
Diego Mestre Cam - Reply
My speaker stopped producing sound at all. It still connects to my phone and the light blinks whn i plug in the micro usb, so it is able to charge. I have downloaded the app to update the firmware and have performed a factory reset as well, but the speaker is still unable to produce any sound at all (not when connecting to any device, and no sound when i turn it on or search for a device). My speaker was working great up until this point, and I’m not sure what would have caused it. It stopped producing sound mid-song despite still being connected, and I have been unable to get it working since
Sean - Reply
My speaker is not turning on after it fall in water. It's not charging and no light is flashing
Gourav Goyal - Reply
I reset my Boom 2 to factory settings and now both my Iphone and my Ipod will not pair with the spaeaker via Bluetooth….wth?
rbowie4 - Reply
My Boom 2 Bluetooth light continues to blink and WILL not connect.
Tried to factory reset and it turns off then when i turn it back on the Bluetooth light is still blinking.
Was working fine before this started
aereinert - Reply
My Boom 2 is doing exactly the same. I have done the factory reset (several times) as instructed but the flashing Bluetooth light continues but I cannot connect a device. Has anyone resolved this issue and if so how. Please please!
rayfbarker - Reply
Same issue here!!!!
elanderwisten -
Thank you, you have just saved both my speakers from a 3 floor fall from my balcony as both have been going rogue on me for the past months. This site rocks! Cheers.
JaySeb - Reply
I do update from app and the ue roll 2 not work again please help me…
ahmedhassn97 - Reply
this speaker is great I love it but unfortunately last night I tried to play music and the speaker is not producing sound at all. Not even when it turns on or connects. What’s going on? Some help please
javierxxraquel - Reply
The holding of volume down and power for over 12secs doesn’t work I have no idea why
ray mo - Reply
I have note 9 and original gboom its plugged in so power is not a problem but it only plays at 1/3 to 1/2 volume phone and speaker are all the way up but it is not distorted or crackly just quieter
John Mc - Reply
why is my speaker light flickering
colin.liau - Reply
Blue light is blue tooth trying to find pairing, red probably means you need a new batt, or it's got a faulty line in the circuit, green means its fully charged or same as red
John Mc -
My speaker disrupt sometimes, the Bluetooth connection works not for 1 second and it is very annoying when you are in the midlle of a song and there is no sound for one second
Tuur L - Reply
My speaker works and all of its features work but the light just never turns on. It charges, holds the charge, and connects to the app so I’m not sure whats wrong.
Ryan - Reply
I have added both my ue boom 2 spekers while they both play on their own they cannot double up whatever I do . I have tried to do it from the app and it even though both are added on the bluetooth of my phone it shows 0 speaker when I go to the party up to drag it and when I try to connect them mannually even though it plays the tone when I press the bluetooth and + on the one and the bluetooth twice on the other they still will not pair
eratoant - Reply
I updated my UE BOOM so I could use the ultimate ears app like it said I could but now my speaker sounds like it's getting ready to go out but I use my tablet with the speaker and it sounds normal
jimmy vasquez - Reply
Reset HUNDREDS of times.. Makes a static like noise as if it is connecting, shows up as a paired device but it's never connected. I've been playing third game for 5 months and NOT ONCE have I been able to use this POS. I have a second one that works 100% fine.
Of course it does…
Holly The Nurse - Reply
well. I've tried this about a thousand times and it just well. I've tried this about a thousand times and it just doesn't &&^&^$^ work.
Jay Inglee - Reply
this this is a mystery. The current version of the UE 2 Boom app, does not offer a double up function. I've tried to pair and connect to speakers and it simply does not work.
Jay Inglee - Reply
Something happened with a recent update to the app. Now Party-Up doesn’t work. Even though both speakers are connected via bluetooth, and one is playing, when you go into party-up to find the remaining speaker, it shuts off the one that was working and can’t find the other. Sure, the app isn’t very good, but it’s all I have. Please fix this…..
Scottyo - Reply
Hi all. I have the current version of the app on my phone, I want to update the firmware on my speaker see if it helps with some of the issues. However, I cannot find the “more" tab in the app that supposedly takes me to the option to update the firmware. If anyone has the moment and can't take a screenshot of where that “more” button that would be terrific. Thank you
ctfoxdenver - Reply
My ue boom not chaging when i connet the cable wire micro usb how i can fix it.
Edison Michel - Reply
My I phone X works with the all ue booms but I cannot turn up the volume. the three o pair with all do the same thing, all low volume.
however when I pair with beats pill I can turn volume up.
any clues as to why
must be setting in phone?
my wife’s phone is the same yet all the ue booms work fine with hers
im stumped.
markburton - Reply
Thank you!! Happy HAPPY DAYS :)) did the factory reset: minus plus OFF button - worked a treat - for the first time the ON button began flashing and the bluetooth sync was immediate.
Richelle Buckingham - Reply
My speaker has completely stopped making any sounds: when it switches on and off, when it connects to a device and also when playing music. There's complete silence - please advise.
Nocks Nockers - Reply
I just bought this speaker for my mother and it pairs with her phone but will not play any sound! The lack of responses from on these comments in concerning to say the least! Where is customer service? Should I return the speaker and go with a different brand? I spent a lot of money so she would have something decent and it turned out to be a piece of crap! By the looks of all these people having the same problem, I would have to say that it is a faulty piece of equipment and should be recalled!
kimberlysubulski - Reply
My speaker was working flawlessly but this morning I tried to turn it on the light doesn’t turn on and it just clicks/thuds every time I try to turn it on.
Bossin Bull14 - Reply
Need help. Small blue LED light need USB port to plug charger into stopped blinking after being on charger for a while but when i hold the negative and positive bottom down it says it only has 20% battery?
Justin Stone - Reply
On Friday July 31,2020 I placed my Boom 2 speaker on charge its now Sunday Aug 2,2020 at midnight and its still blinking a white light as its still being charged. Does the battery now needs to be replaced,Ive had it since 2016?
Sharon Polk - Reply
My ue boom2 is not connected to my Bluetooth what can I do
Adekunle - Reply
My boom will pair with my devices but no sound comes out, the sound continues with the other device. I’ve tried unpairing / disconnecting and a factory reset to no avail. Any other suggestions to resolve this issue?
K D - Reply
My speaker will not reset, nor will it turn off. It also stopped pairing with my tablet. Has anybody got any answers from this site?
Kenyatta Ellzy - Reply
I have the same problem that Virginia Wilcox has. The device was bought in Dec 2019 and stopped pairing about 7 months later to any device, I did the reset and still no bluetooth skills. The device sounded good when it worked. I would not recommend this to anyone do to its failure rate,
Casey Contini - Reply
I have the UE Boom 2 and have been using with my phone the Samsung S8+ for a couple years now and love it. I just upgraded my phone to the Samsung Note S20Plus 5G and it will not pair. Keeps saying I need an app. I have the most up to date app on my phone and when I try to pair, it even says previously paired with Samsung S8+. I paired it with my work phone that is a Note 9 with no problem. What is the problem?
Cathy Alexander - Reply
I have since spoken to Samsung and the problem is the speaker is too old and will not pair with the newer system running on the newer Note phone. I did pair it with my work phone that is a Note 10. So, if you upgrade your phone to a Note S20 Plus you will also need to upgrade your speakers if you want to use with your phone.
Cathy Alexander -
Unexpatedely charging problem wull happens i will check cc pin and board also and battery also all good but still its not oning please guve me solution.
Qee Sd - Reply
My UE boom 2 is saying critical battery while the battery is fully charged, whats the problem??
Plis respond asp
Kalai Rawali - Reply
After firmware update 2.4.7 Bluetooth Pairing Button has stopped working - can still pair using ‘Factory Reset’ (minus & power buttons)
SCD - Reply
12/2/2020 i have been using 2 ue booms for years with all my mac devices.: imac, ipad, iphone. With recent mac & IOS updates, none of my devices will see either of the UE booms when in pairing mode. Have re-set speakers, updated UE app.
Jeff Johnston - Reply
My ue boom 2 is not starting been trying to start it since morning but to no avail but when am charging it I can see the light meaning it's working …can you please tell me wat to do
Annamaria Achieng - Reply
If the Bluetooth light on your UE Boom 2 is flashing rapidly but the speaker won’t connect - try this. Find the UE Boom on your Bluetooth connection list. Instead of pressing the connect button again delete the entry. When UE Boom appears on the list again it should have a Pair button or option next to it. This time the UE Boom should be recognised and start playing again. The system just needs a gentle push to sort itself out…
Albert Gee - Reply
My Boom speaker is able to pair with both my phones but wont play. No sounds at all, even when connected with a jack plug. Done reset. Connected to app. Other speakers work fine via bluetooth and jack plug but not my BOOM… Is my speaker scrap already ?
Mr Robert J Abel - Reply
Press and hold at the same time “Volume Down” + “Power” until the Boom restarts. Then pair it again with Win. It helpded in my case.
Piotr Baczyński - Reply
Connects but when I play music it doesn't play on the boom
Tolai King - Reply
Mine turns on, but won’t pair with ANY device. Holding down the Bluetooth button produces no results, no flashing or illumination. Just nothing. Tried the factory reset, and hold down the power and - button. It just turns off. No sound to indicate it reset. Turn it back on, and the power button is illuminated like normal, but the bluetooth button still doesn’t work and is not visible on ANY device. I tried the NFC connection, and am able to get my phone to attempt to pair with the speaker, which always fails. I believe these devices are defective because my extended family bought three of these.. not one of them works properly.
Mike Grey - Reply
If your UEBOOM is ON, Connected and no theres is still no sound……..CONNECT THE SPEAKER TO CHARGE IT.
TEE - Reply
If your UEBOOM is ON, Connected and no theres is still no sound……..CONNECT THE SPEAKER TO CHARGE IT…
TEE - Reply
If your UEBOOM is ON, Connected and no theres is still no sound……..CONNECT THE SPEAKER TO CHARGE IT…..
TEE - Reply
thank you TEE connecting power whilst UE was on did the trick.
Brian Edwards -
How to turn my bass up
Renee Davis - Reply
Idk if anyone else is having the same issue, but I've barely used my ue boom2 and it went from having excellent battery life to being charged at %80-%100 and dying within an hour. I've never over charged or abused it. Some times I can plug it in and “jump start it", and after charging for 5 minutes it will turn back on, but then it dies after an hour or less again, even though it says %80 charge when I hold down both volume buttons. I tried the factory reset, multiple times, which worked to fix my original ue boom battery life. But there again I started having the same glitch with my old one, where I would have to Jump start it to get it to turn on. I loved these speakers but it seems like they have some built in defects that ue needs to resolve. I feel like my original boom, latest way longer before messing up then the boom2 did. Any ideas anyone?
todd.jeffries - Reply
My speaker doesn't charge anymore. I tried with various cables, sockets, adapter, it won't take any. And the little charging light does not lit either. The rest seems fine (red flashing light indicating low battery and turn-on sound…) and it has worked perfectly until low charge. Ideas anyone ? Anyone knows if charging socket on the device can be changed and hiw hard would that be ? Thx !
Fab - Reply
My Ue boom 2 is saturating a lot wich wasn't happening before, sounds so bad can someone help ?
Yoan G. - Reply
The All Blacks edition of this speaker included a Haka Greeting sound, that was the reason of being limited edition. but in one version update of the firmware, they just took it away and i can’t get it back accordingly to them. scammers
Darcy Winston - Reply
I'm unable to hard reset my UE Boom. I.e, hold power and volume down simultaneously) I'm able to pair but it does not play any sound. And there's no bongo startup/shutdown sound. Thoughts?
eugene - Reply
Mi Megaboom no se empareja al celular. El boton de bluetooth titila y al intentar conectarse con el celular hace un ruido de dos tonos, y se apaga la luz del bluetooth por 1 segundo. Intente resetearlo de fabrica y no funciona tampoco. Ayuda por favor!
Nicolas Damiani - Reply
My ue increases in volume on its own. It increases when there is an ‘ad’ on the music source (stingray) but doesn’t revert to the original volume at the end of the ad.
Michael Brinker - Reply
Which side is louder on ue boom 2 speaker
Dallasbrockman - Reply
The speaker makes no sound goes through the set up and lights are ok but will not produce sound try all the stop start stuff to no avail.
Wayne Love - Reply
I was able to fix muffled sound by going to control panel>hardware and sound>devices and printers> select UE BOOM 2> properties>services> deselect hands free telephony and serial port
Turn Bluetooth on and off on windows 10 and power cycle the UE boom.
Should start working with clear sound.
Arron Fiser - Reply
I. Turn on the. 2Boom. Model. Number. BX510. I. See H1. On the. Screen. What. Can I do
Roger Ketterer - Reply
I have a ue boom and every time I try and play music at a high level it turns it self off and then back on again and reconnects it self to my phone again. When I have it at a low level of volume it does not turn off
Scott hurd - Reply
my boom2 speaker still will not turn on when I take it off charge but when it's on charge and I turn it on it just says p p p p p p and this all started when I was walking threw my hallway and my speaker axidentily hit the wall and ever since then it's just been saying p p p p p p p p p p and i'm about to brake my speaker😡👿😤😵💫😫😭😠😮💨🥺
Aiden Howard - Reply
After pairing my 2 UE Boom 2s,they only play in "double",but only one plays in "stereo".Switching them results in the other one not playing.Hope someone can help
tony cohen - Reply
Bluetooth pair your device to the first speaker.
Anthony Chanay - Reply
Thank you.I think I have solved it.I have bought a Tempotec DAP and it seems to be more reliable in linking bluetooth than my Samsung Galaxy A73
tony cohen - Reply
I've had my speaker for about 2-3 years now and now its just starting to malfunction I turn it on and when I go to turn it off it will automatically will turn back on. I did the factory reset and when I turn it off it will still do the same thing again if any one has found a solution for this please let me know.
Vivian Del Angel - Reply
What causes the 2Boom to keep sitting off during a song? Peered up a pairs and then shuts down! Kathy
Kathy Abbott - Reply
My 2Bbom keeps shutting down when playing; pairs fine with blue tooth, shut down after a couple of minutes! Kathy
Kathy Abbott - Reply
Boom2 suddenly stopped working.
No sound comes through although everything else looks fine. Connects and volume works but no sound. Not even the start up sound.
Tried factory reset and still no sound.
Anyone else have this problem.
Randall Town - Reply