Turtle Beach Pure Air Scroll Wheel Does Not Scroll Properly

The Turtle Beach Pure Air Scroll Wheel is jumpy or inconsistent, reversing direction, totally unresponsive, or has physical resistance.

Dust, oil, and debris often cause issues that may result in the scroll wheel feeling stiff or unresponsive.

Try a good, deep cleaning around the mouse. Use compressed air in the crevices near the scroll wheel to blow out dust, dirt, or hair. If compressed air is unavailable, try a firm blow into the gaps around the scroll wheel to remove any obstructions. You may also find a toothpick helpful.

Use a Q-tip with isopropyl alcohol to clean around the wheel. To dislodge any larger debris, turn the mouse upside down and roll the wheel vigorously on a sheet of paper for about 5-10 seconds.

When scrolling and the page jumps or is inconsistent, try reinstalling the mouse drivers.

You may do this for Windows by opening Device Manager (via Right-Click Start > Device Manager) expand "Mice and other pointing devices," right-click your mouse, and select Uninstall your device. Restart your computer to automatically reinstall the default driver.

When the scroll wheel is reversing directions or is completely unresponsive, take a look at the scroll wheel settings.

For mouse settings: Go to Settings > Bluetooth & Devices > Mouse. Ensure "Scroll mouse wheel to scroll" is set to "Multiple lines at a time".

If you are still experiencing trouble, check the software settings.

For Windows settings: Go to settings > Bluetooth and devices > Mouse, and check the "Scrolling Direction".

For macOS settings: Go to System Settings> Mouse, and toggle off "Natural Scrolling" to reverse the direction.

Note:

Only move forward with this part if you feel comfortable with mouse disassembly.

Use a hairdryer to soften the glue on the bottom Teflon pads and remove them with tweezers to expose the screws.

Use a precision screwdriver (Phillips #000 or TorxT6) to remove the casing screws. Gently pry apart the top and bottom shells, taking care not to break plastic clips.

Locate the scroll wheel encoder. Lift out gently by bending the plastic clips.

Clean the encoder with compressed air or cotton swabs dipped in isopropyl alcohol.

Replace the wheel in the encoder housing, ensuring it sits correctly. Replace the screws and reapply the adhesive pads.

Test the mouse to ensure it works.