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Turtle Beach Ear Force XO Four Troubleshooting

Released 2014. Works with Xbox One.

Find the device page here.

Headphones won't turn on ¶ 

No matter what you do, your headphones won't turn on.

Xbox One controller is off ¶ 

To make sure the controller is on, hold the middle button on the controller for 3 seconds.

Drained/bad batteries ¶ 

If your headphones won't turn on, you may simply have drained batteries in your Xbox One controller. Try replacing the two AA batteries in the controller.

Controller isn't connected to Xbox One ¶ 

Make sure the controller is synced with the Xbox One. To do this, simultaneously press the button on top of the controller with three arrows and the button on the side of the Xbox One with the same symbol.

Audio Adapter is Faulty ¶ 

If all cables are connected firmly, there might be a problem with a component in the audio adapter. To replace one of these components, refer to the Audio Adapter Replacement Guide.

No sound from one or both speakers ¶ 

You're not hearing any sound coming from the speakers, even though you should be.

Faulty auxiliary cable ¶ 

Check to make sure the auxiliary cable is firmly connected to the audio adapter and the audio adapter is firmly connected to the controller.

Volume is off ¶ 

Make sure the volume is turned on by pressing the '+' symbol a few times on the audio adapter.

Faulty speakers ¶ 

One or both speakers may be faulty or blown out and need replaced. To do this, refer to the Speaker Cone Replacement Guide.

Microphone doesn't work ¶ 

Although you are speaking directly into the microphone, no sound is transmitted to the other players.

Microphone is not fully plugged in ¶ 

Make sure the microphone is connected firmly to the jack at the bottom of the left speaker.

Mute button is on ¶ 

Press the middle button on the audio adapter to make sure the mute setting isn't on.

Faulty microphone ¶ 

If the above solutions didn't help, the microphone or its wires may be broken and need to be replaced. To do this, refer to the Microphone Replacement Guide.

Headset is uncomfortable or does not fit ¶ 

Headband is not adjusted correctly ¶ 

If the headphones do not fit on your head, try adjusting the headband to increase or decrease the size.

Ear cushions are cracked or uncomfortable ¶ 

If the ear cushions need to be replaced for any reason, refer to the Ear Cushion Replacement Guide.

Mute button doesn't work ¶ 

Even when the mute button is on, your voice is still picked up by the speaker.

Faulty mute button ¶ 

Most likely the mute button is faulty and the audio adapter needs to be replaced. However, if you don't want to buy another audio adapter, you can simply unplug the speaker from the headphones.

One Comment

I've got a weird one that I can't find anywhere. The microphone doesn't work unless I'm pushing it into the plugin point for it. And I have to push w/both hands to do so I can't be doing anything else while trying to talk through it. I don't know where the issue is, but I can't find it anywhere

Jacob day - Reply

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