An awesome student from our education program made this wiki. It is not managed by iFixit staff.
Turtle Beach Ear Force XO Four Troubleshooting
Released 2014. Works with Xbox One.
- Headphones won't turn on
- No sound from one or both speakers
- Microphone doesn't work
- Headset is uncomfortable or does not fit
- Mute button doesn't work
Find the device page here.
No matter what you do, your headphones won't turn on.
To make sure the controller is on, hold the middle button on the controller for 3 seconds.
If your headphones won't turn on, you may simply have drained batteries in your Xbox One controller. Try replacing the two AA batteries in the controller.
Make sure the controller is synced with the Xbox One. To do this, simultaneously press the button on top of the controller with three arrows and the button on the side of the Xbox One with the same symbol.
If all cables are connected firmly, there might be a problem with a component in the audio adapter. To replace one of these components, refer to the Audio Adapter Replacement Guide.
You're not hearing any sound coming from the speakers, even though you should be.
Check to make sure the auxiliary cable is firmly connected to the audio adapter and the audio adapter is firmly connected to the controller.
Make sure the volume is turned on by pressing the '+' symbol a few times on the audio adapter.
One or both speakers may be faulty or blown out and need replaced. To do this, refer to the Speaker Cone Replacement Guide.
Although you are speaking directly into the microphone, no sound is transmitted to the other players.
Make sure the microphone is connected firmly to the jack at the bottom of the left speaker.
Press the middle button on the audio adapter to make sure the mute setting isn't on.
If the above solutions didn't help, the microphone or its wires may be broken and need to be replaced. To do this, refer to the Microphone Replacement Guide.
If the headphones do not fit on your head, try adjusting the headband to increase or decrease the size.
If the ear cushions need to be replaced for any reason, refer to the Ear Cushion Replacement Guide.
Even when the mute button is on, your voice is still picked up by the speaker.
Most likely the mute button is faulty and the audio adapter needs to be replaced. However, if you don't want to buy another audio adapter, you can simply unplug the speaker from the headphones.