My writing is not being saved to the device memory ¶ 

No matter what you do, you can't get the device to save the displayed image.

Device wasn't started properly ¶ 

Push the save/wake button before writing on the device.

Memory is full ¶ 

Check to see if the Save/wake button is flashing yellow or red. If it is, the Boogie Board's internal memory is full

The device is still connected to your computer ¶ 

Unplug the device if it is still connected.

The device is still locked ¶ 

Check the switch on the left side of the device to ensure it is unlocked.

My Boogie Board Rip won't transfer files ¶ 

You cannot transfer files from the tablet to the computer.

Missing some writing/drawing strokes ¶ 

Your internal antenna may not be connecting properly with your stylus.

Unsecure USB connection ¶ 

Check that the device is properly plugged into your computer with a USB mass storage device cable.

Uninstalled software ¶ 

Check the publishers website for the most up-to-date version of the software.

Wrong operating system ¶ 

Ensure you have the correct software for your Macintosh or Windows operating system.

My Boogie Board Rip won't turn on ¶ 

No matter what, you cannot get the device to turn on.

Uncharged battery ¶ 

Leave the device plugged into a power source for a minimum of two hours to ensure a significant charge for the battery.

Locked device ¶ 

Check the switch on the left side of the device is set to unlock.

Device needs to be reset ¶ 

Using a pin or other small object, push the reset button on the back of the device.

My Boogie Board Rip won't erase ¶ 

The images on the screen will not go away after you press the erase button.

Locked device ¶ 

Check the switch on the left side of the device.

Uncharged battery ¶ 

Leave the device plugged into a power source for a minimum of two hours.

I lost the stylus or have trouble drawing on the device ¶ 

You have no way to draw or write on the screen

Lost stylus ¶ 

You may use any non-abrasive item to write on the screen, such as a pen cap or a fingernail. However, you will not be able to save your images because the stylus contains a device that is tracked by the antenna in the Boogie Board.

Magnetic field ¶ 

Ensure you are not using the device near magnets, as this can cause interference with the device's screen.

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