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Toshiba Satellite C55D-B5310 Troubleshooting

This troubleshooting page will help you detect and fix the problems with the Toshiba Satellite C55D-B5310.

Touchpad Inoperable ¶ 

You are unable to use the touchpad of the laptop.

Disabled Touchpad ¶ 

Ensure the touchpad is not disabled. To enable the touchpad, press the Fn+F9 or F5 keys with this marking:

Block Image

Outdated Drivers ¶ 

Sometimes an outdated driver could be the reason for the touchpad not working. To update the driver, go to the Toshiba website and download the appropriate driver for your laptop’s operating system.

Faulty Touchpad ¶ 

If the above mentioned steps fail, replace the touchpad using our [http://|Touchpad Replacement Guide].

Keyboard Keys Sticking ¶ 

Your keyboard keys remain in the pressed position while typing.

Debris Stuck In Keyboard ¶ 

Clean out the keyboard. Turn off the laptop and disconnect any accessories. Turn it upside down and shake it over a trash can. You can use a small brush to get out larger crumbs. You can also use a can of compressed air to blow around and under the keys. If you suspect there is a liquid, you can use rubbing alcohol and a cotton swab to clean the keys.

Faulty Keyboard Keys ¶ 

If, after cleaning the keyboard, the keyboard keys continue to stick, remove and replace the keyboard keys as described in our [http://|Keyboard Replacement Guide].

Noisy Computer Fan ¶ 

Your computer fan is excessively noisy while operating.

Dirty Computer Fan ¶ 

If your computer fan is noisy while operating, it may be dirty. To clean the computer fan, turn off your laptop and remove the battery. Unscrew the access panel and remove the fan. Do not use compressed air to clean the computer fan as it will only force dust deeper into the mechanism. Instead, use a lint-free cloth to wipe down the fan blades. Use Q-tips or a lint-free foam swab to clean the areas that you cannot reach with the cloth.

Faulty Computer Fan ¶ 

If the computer fan continues to make noise after being cleaned, you may have a faulty computer fan. Refer to our [http://|Computer Fan Replacement Guide] to correct this issue.

Black Screen ¶ 

You turn the computer on and everything lights up but the screen.

Software Malfunction ¶ 

The laptop is having internal problems that are not physical. First. try resetting the computer: turn the computer off by holding down the power button, remove and replace the battery using our [http://|Battery Replacement Guide], plug in the charger, and turn the laptop back on by holding the power button down for 60 seconds. If it doesn’t work the first time, attempt this another 3 to 4 times. If this does not correct the issue, there is a hardware problem.

Disconnected Hardware ¶ 

After testing for software problems, the next step is to ensure the hardware that helps run the computer efficiently has not become disconnected. First, try reseating the RAM. Do this by accessing it through the back of the laptop through a panel marked “RAM.” If the RAM is not the problem, try reseating the graphics card.

Faulty Screen ¶ 

If reseating the hardware components did not correct the problem, remove and replace the screen with our [http://|Screen Replacement Guide].

Camera Images Distorted ¶ 

Your captured images are blurry.

Driver Malfunction ¶ 

The camera driver may not be working correctly. Click "Start" and click the search button and type, “Device Manager.” When the device manager opens, search for “Imaging Devices” and right click on your camera driver. First, click on update driver and follow the steps to update the driver. If the first step does not work, right click again and choose “Uninstall Driver.” Once the driver is uninstalled, click on the top tab labeled, “Action” and choose “Scan for Hardware Changes.” This will reinstall the default driver.

Faulty Camera Lens ¶ 

If repairing the driver does not work, the camera lens may have scratches or the lens itself may be broken. Replace the camera lens by using our [http://|Camera Lens Replacement Guide].

USB Port Inoperable ¶ 

Your USB device does not connect to the laptop when plugged in.

Outdated USB Port Driver ¶ 

If your laptop does not read your USB device when plugged in, the USB Port Driver may be outdated. To fix this, go to the Toshiba website and download the latest driver for your operating system.

Faulty USB Port ¶ 

USB ports can eventually wear out and must be replaced.

Hard Drive Crash ¶ 

Your computer hard drive begins to malfunction.

System Errors ¶ 

If a system error reads “Windows Has Detected a Hard Disk Error,” backup your files to another source and proceed to the next steps. First, click “Start” and left click on “Computer/My Computer.” The hard drive will usually be the first drive in the list. Right click on your hard drive and choose “Properties.” Next, select the “Tools” tab and click “Check Now” under “Error Checking.” Click “Run” and when the process finishes, click “Schedule Disk Check” and it will ask to reset the computer.

Faulty Hard Drive ¶ 

If the hard drive continues having problems after running “Disk Check,” it may need to be replaced. If the hard drive begins making a loud clicking sound known as the “Click of Death,” this means the hard drive has failed. If possible, make a backup of your files using a flash drive and continue to replace the hard drive using our [http://| Hard Drive Replacement Guide].


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