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Toshiba Portege Z835-P330 Troubleshooting

Device Not Charging ¶ 

The charging cord is plugged in, but it does not charge.

Faulty Power Adapter ¶ 

Make sure your are using the correct plug. Check if the cord is plugged into the wall and into the device correctly. If both are plugged in and the device remains to not charge, than it is possible that the adapter is faulty. You might have to purchase a replacement adapter and cord.

Faulty Battery ¶ 

Test the battery by removing it and plugging in the device. If the device powers on, then it is likely that the battery is bad and you will need to replace it.

Broken Wall Outlet ¶ 

Try a different outlet or test another device to check if the outlet is working.

WiFi Connectivity Issues ¶ 

The device is not connecting to a wireless network.

Wireless Adapter is not Enabled ¶ 

Check to ensure that there is no wireless icon button or switch that allows you to toggle the network on or off. Check if the button or key status, to verify if the wireless signal, is on.

Wireless Driver Not Updated ¶ 

From the Control Panel, find the Device Drivers. Locate the wireless adapter driver. Right click the Network Adapter option and click the Update Driver option.

Automatic Troubleshooting Needs to Run ¶ 

The device comes equipped with an automatic troubleshooting tool. To run the troubleshooting tool, right click the wireless icon, in the toolbar at the bottom right of the screen. Select the troubleshoot problems option. The troubleshooter will then find a list of possible issues and attempt to fix them for you.

Wireless Network Adapter Driver Needs to be Reinstalled ¶ 

The link below will walk you through the steps on how to reinstall the wireless network adapter driver on your machine. Reinstalling Network Adapter Driver

Screen is Black ¶ 

Nothing is visible on the screen.

Display is Disabled ¶ 

Make sure that the screen isn’t disabled on your device by pressing the function key (Fn + F2) while the device is powered on.

Faulty Screen ¶ 

Make sure that the device is powered on and running. Then, check to ensure that the display isn’t disabled using the instructions above. If nothing is still visible on the screen, the screen maybe faulty or damaged and will need to be replaced.

Keyboard buttons producing unwanted characters ¶ 

The screen shows different results than the buttons you`re pressing.

English Keyboard is Not Being Used ¶ 

Go to the device's start menu and search for the option keyboards and language. Check to make sure that the current keyboard is set to English. If not, change the keyboard to English. If English is not available, add English as a language.

Keyboard Driver Needs to Be Restarted ¶ 

Under the start menu look for the device manager and find your current keyboard. Click on your keyboard and uninstall it. After that, restart the device and it should reinstall the driver automatically.

Keyboard Needs Replacement ¶ 

If the keyboard is damaged then use this guide to replace it.

Bluetooth Not Finding Devices ¶ 

The device will not locate any of my Bluetooth devices.

Troubleshooting Required ¶ 

You can find the troubleshooter by going to the device settings and searching, troubleshooter. Run the hardware and device troubleshooter. This will scan for any issues related to connecting a device.

[|Bluetooth Troubleshooting]

Driver Update Is Needed ¶ 

You can also check for driver updates in the device manager of your device's settings. This should install any new features and fix any problems related to connection issues.

Bluetooth Support Service Requires Restart ¶ 

Press on the key board, Windows key + R, then type in services.msc into search bar and press enter.

Locate Bluetooth Support Service then right click and press restart.


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