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Toshiba Encore WT8-A Troubleshooting

This is a brief troubleshooting guide for the Toshiba Encore WT8-A

Screen Backlight is Always on

The tablet's screen light is always on, even when the device is in 'sleep' mode.

Update your firmware.

Make sure that your tablet's software is up to date with the latest firmware. Install the latest Windows 10 update.

Restart Tablet

Turn off the Tablet and turn it back on to see if it is just a process error.

Battery will not charge or the battery is drained even after charging

The tablet will not charge or hold a charge.

Ensure that you are using a proper charger.

Charging a tablet required a higher wattage. Ensure you are using the right charging port to efficiently charge the tablet.

Replace the Battery

Purchase a new battery to install in the tablet.

Audio is distorted due to a broken or obstructed speaker/ headphone jack

The tablet will not play sounds or play sounds through the headphone jack.

Restart Tablet

This is a good starting point. Sometimes, there will be an error that prevents the audio from playing. Restart the tablet and then try playing again.

Clean out speakers and jacks

Make sure that the speakers and headphone jacks are clear of debris. Lint and dust is often found in these areas.

Screen is frozen or unresponsive

The tablet's screen is displaying the same screen or not responding to commands.

Restart Tablet

Do a hard restart of the device to end all tasks and start from a clear process again.

Front-facing or rear-facing camera is broken

The tablet's camera is either broken or unresponsive.

Try Cleaning off Camera

Make sure there is nothing obstructing the camera's point of view.

Check camera connections

See is the camera is still properly connected to the motherboard.

Replace Cameras if Cracked.

The camera is glass so, if cracked, replace and restart the device.


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