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Toshiba Encore WT8-A Troubleshooting

This is a brief troubleshooting guide for the Toshiba Encore WT8-A

Screen Backlight is Always on ¶ 

The tablet's screen light is always on, even when the device is in 'sleep' mode.

Update your firmware. ¶ 

Make sure that your tablet's software is up to date with the latest firmware. Install the latest Windows 10 update.

Restart Tablet ¶ 

Turn off the Tablet and turn it back on to see if it is just a process error.

Battery will not charge or the battery is drained even after charging ¶ 

The tablet will not charge or hold a charge.

Ensure that you are using a proper charger. ¶ 

Charging a tablet required a higher wattage. Ensure you are using the right charging port to efficiently charge the tablet.

Replace the Battery ¶ 

Purchase a new battery to install in the tablet.

Audio is distorted due to a broken or obstructed speaker/ headphone jack ¶ 

The tablet will not play sounds or play sounds through the headphone jack.

Restart Tablet ¶ 

This is a good starting point. Sometimes, there will be an error that prevents the audio from playing. Restart the tablet and then try playing again.

Clean out speakers and jacks ¶ 

Make sure that the speakers and headphone jacks are clear of debris. Lint and dust is often found in these areas.

Screen is frozen or unresponsive ¶ 

The tablet's screen is displaying the same screen or not responding to commands.

Restart Tablet ¶ 

Do a hard restart of the device to end all tasks and start from a clear process again.

Front-facing or rear-facing camera is broken ¶ 

The tablet's camera is either broken or unresponsive.

Try Cleaning off Camera ¶ 

Make sure there is nothing obstructing the camera's point of view.

Check camera connections ¶ 

See is the camera is still properly connected to the motherboard.

Replace Cameras if Cracked. ¶ 

The camera is glass so, if cracked, replace and restart the device.


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