Student-Contributed Wiki

Student-Contributed Wiki

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Laptop Not Powering On ¶ 

There are no signs that the computer is turned on, all of the lights are off.

Laptop not charged ¶ 

Make sure the charger is plugged in and look for the illuminated charging light to confirm that it is plugged in and charging.

Bad or Loose battery ¶ 

Remove and reattach battery the battery by following the battery replacement guide. If compressed air is available it can be used to clean off the contacts that connect the battery to the laptop. Replacement batteries are available both by Toshiba and third party brands.

Motherboard Damage or power button damage ¶ 

Damage to the motherboard require computer disassembly and in most cases experience soldering.

Laptop not charging ¶ 

The laptop charging light does not turn on, the laptop dies even while plugged in

Damaged power outlet ¶ 

Check to see that the plug fits snugly inside of the outlet, which can become loose with wear. A faulty outlet will make sporadic contact prior to failure, so you may have witnessed intermittent charging or issues with other devices in the same outlet.

Bad Power Adapter ¶ 

If available, swap your laptop power adapter with an alternate to see if your laptop powers on. If the issue persists a new charger may need to be purchased.

Motherboard Damage ¶ 

Damage to the motherboard require computer disassembly and in most cases experience soldering.

Bad or Loose battery ¶ 

Remove and reattach battery the battery by following the battery replacement guide. If compressed air is available it can be used to clean off the contacts that connect the battery to the laptop. Replacement batteries are available both by Toshiba and third party brands.

Software or Firmware update needed ¶ 

Device driver downloads for Toshiba power management are available on the support page in the case there is a software conflict or update needed. Using Windows update will also resolve most outdated driver issues.

Keyboard not responding ¶ 

When the keys are pressed, nothing happens.

Computer Frozen ¶ 

Verify that the general computer operation is responsive by using the touchpad. If the computer doesn’t respond to a CTRL-ALT-DEL key combo then a hard reset can be performed by holding the power button for 5 seconds.

Keyboard Damaged ¶ 

While every key is unlikely to fail at once, functionality can be verified by the use of an external USB keyboard, which is likely to be automatically recognized by Windows Vista.

Keyboard Ribbon Cable Loose ¶ 

In the event of possible keyboard damage, you can potentially avoid a replacement by verifying the connection of the ribbon cable which is detailed in the repair page for replacing the keyboard.

Touchpad Not Responding ¶ 

The mouse icon doesn’t move across screen when using the touchpad

Touchpad deactivated ¶ 

Check that the touchpad hasn’t been deactivated with a keyboard shortcut, the key combo of ALT-F9 will disable and enable the touchpad.

Software conflict or Update needed ¶ 

From the start button, go to Control Panel > System and Maintenance > Device Manager > Mice and Pointing Devices. Select ‘Reinstall Driver’ and restart computer. If not resolved same process can be repeated with a touchpad driver downloaded from the Toshiba support page.

Touchpad damaged ¶ 

Touchpad issues can be verified by the use of an external USB Mouse, which will be automatically recognized by Windows Vista. If the touchpad is verified to be the issue then the touch pad needs to be replaced as described in the touchpad replacement guide.

Touchpad ribbon cable disconnected ¶ 

In the event of Touchpad damage, one can potentially avoid a replacement by verifying the connection of the ribbon cable which is detailed in the repair page for removing the front panel.

Powers up, no screen display ¶ 

The laptop gives normal sounds and LEDs when powered, but there is no output on LCD screen

LCD Display damaged ¶ 

LCD Display and video signal issues can be distinguished by plugging in an external monitor to VGA connector on the left side of the laptop. The screen can be replaced as described in the screen removal and replacement guide.

Graphics card or Motherboard damage ¶ 

The Graphics card is built into the system board of the Dynabook and is not recommended to be replaced by the user unless the entire motherboard is being replaced.

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