The Tomtom ONE is a easy to use GPS device that is strictly made for automobiles. The TomTom ONE is the base model of the TomTom navigation systems and there are six different ONE models that include the 140, 140S, 10, 130S, 125, and the 125SE. This specific device is a second edition, 1GB unit
Device Won't Turn On
If everything you have tried did not work, look to these guides for help.
Dead/Drained Battery
In the case that the device will not turn on, first make sure that the device is plugged in. If the device is plugged in and still won't turn on, you may try to press the "Reset" button that is located on the bottom of the device above the SD card slot.
If both of these attempts fail, there may be a problem with the power supply, or an internal problem such as the battery. These can both be replaced and are easy to do. To see how to change the battery look at the Repair Guide for the TomTom ONE.
Bad Display
If the device does not seem to be turning on it could just be that you are not seeing anything appear on the screen. In this case the display is most likely faulty and needs to be replaced.
Internal Issues
The device may not be turning on due to internal problems with the motherboard as well. This will need replacing.
No Sound or Distorted Sound
The device appears to be functioning properly, but there is no sound or it is distorted.
Bad Speaker
The device most likely has a bad speaker. Try resetting the device first, and if that does not work then the speaker needs to be replaced.
Charging Your Device
The TomTom ONE must be charged in order to work.
The TomTom ONE has a two hour battery life. The device comes with a car charger that will charge the device while driving. As an accessory you may purchase a 120 V home charger if the car charger does not suit you.
Charging Trouble
If the device does not seem to be charging or able to hold a charge, then the battery most likely needs to be replaced.
Another reason why the device may not be charging could be that the charging unit, such as a car charger or the home charger, is not functioning properly. In this case a new charger must be purchased.
Resetting the Device
If the device does not seem to be functioning properly, then resetting the device is an option. To reset the device hold down the reset button(located above SD card slot,) using a small object such as a paper clip for 15 seconds. If this does not fix the issue your device may need to be updated. In order to update your device look at the Updating Device Firmware section.
Updating Device Firmware
A newer version in software allows for better maps, so it is important to update the software.
In order to update the software, you must first connect the device into the computer. The device should have come with a USB cord for this action. Once the device is plugged in, open TomTom Home and go to the software section. There will be an option to download the new software. Click download and you are done. Remember to safely remove the hardware from your computer when you are done.
Device Stuck On Start up Screen
The device turns on, but the start up screen will not go away.
If the device is stuck on the start up screen, it is most likely an issue of corrupt software, or the TomTom application is not formed on the device.
In order to fix this problem, first try to reset the device. If this does not work then the software will need to be reinstalled. Connect the device into the computer and go to the "Delete App" file. ONce you are there, click on the link that says "Manage my navigation device." Click "update my device." Once this is complete you make disconnect the device.
Preferences Menu
For other problems like the ones listed below, see the preferences menu on your device (the wrench).
Map in Black and White
The device seems to be working properly, but the maps are not in color.
If the map is in black and white, then it means that you have no satellite reception. You should look around you and make sure you are not surrounded by any tall buildings or trees. Once your are all clear, it may take up to five minutes for the satellite to be found.
If this does not solve the problem, the device may need to be reset.
If resetting the device still does not fix the issue of the black and white maps, the display may need to be replaced.
Blank Screen
The device does not show any picture, but the other functions are normal.
When the display appears blank, it is most likely that the battery is dead. In this case, first reset the device to be sure. Once you do this and it still does not turn on, plug in the battery charger and let in charge overnight.
Black Screen
If the screen is all black with no LCD response, yet you are still able to hear the sound, then it is more than likely that the display is bad and must be replaced.
Team
Cal Poly, Team 7-7, Maness Spring 2010 Member of Cal Poly, Team 7-7, Maness Spring 2010
CPSU-MANESS-S10S7G7
4 Members
6 Guides authored
55 Comments
como actualizar mapas
suso2 - Reply
My tom tom one will occasionally turn it self on, for no reason , after being turned off correctly ??
collymerv - Reply
My sat nav tomtom 500 won't turn on has been great till now so don't know why can someone please help
frannie1261 - Reply
my tom tom shows palm trees screensaver. Then it goes to next screen showing the word continue and freezes up. It is stuck on the last journey programmed into it. The voice is still giving instructions on the last journey while screen remains frozen on the continue page.
gerald Smith - Reply
when i go to press a certain key on the keyboard it wont let me, it will press another letter instead. Say I want to press the letter G, I have to press the letter T or R. and if it is close to the top I cannot press anything as it presses the things below it. Very frustrating. What should I do.
hodgins - Reply
Both Tom toms won't get found by computer, one dings when I plug in
jdheat - Reply
My Tom Tom would not connect to the GPS satellite. I deleated all of the old addresses I had stored in it first, I thought it had used up most of its memory. Then I held down on the start button for 15-20 seconds till it restarted. This repaired the problem. Thanks!
SchrDL - Reply
Thank you. I did the same and it seemed to have corrected my problem. I had no GPS signal, or s it seemed.
BOB -
I do not have a sd card slot Where is the reset button as it wont turn on. I have charged it for 12 hours
busylillibet - Reply
try holding button down for 20 second count, it worked for me!!
teresa.massey13 -
Hi, my tomtom/one has started making a dong noise every now & then, sounds similar to a grandfather clock striking. What is this & how do I stop it
Yvonne Smith - Reply
Lol lol lol lol
Mark Bradburn -
My TomTom build in car when I start the car it turns on and after one second it goes blank I don't know wat to do
gabriella - Reply
No maps I've try everything
John Tennison - Reply
My Tom Tom shows the current position but side roads are often opposite to actual road layout. Is there a problem with compass software? How do I rectify?
Mike Bullock - Reply
My tomotom won’t stop playing F*** da police every time I go through a speed camera. It’s really unnerving. Someone please help??
James - Reply
My Tom Tom VA 1535 keeps reverting back to connecting tocomputer when it’s in the car.
jimwolfram - Reply
My tom tom will not pick up any satelites keeps saying waiting for valid gps signal…been like this for weeks…wtf iis going on….can drive then it comes on for couple min then goes boonta and stops working….tried resting to no evail…can you help….thanx
Dave Batson - Reply
My Tom Tom will suddenly go blank mid journey when I’m really relying on it. This has happened twice now and the journey times weren’t that long, around 2 hours. Thought my car would keep it charged whilst on the go. Any thoughts?
Jo Noble - Reply
I have an old Tom Tom one that has no reset hole ,only has a electric input slot . It is constantly trying to find a signal can any one help .
angelatony - Reply
My Alpine system uses Tom Tom to navigate. Have resolved the poor satellite count by moving the gps aerial, but now , my route directions include computer speak. I.e. “Turn left in 300 yard in to London Road hashtag comma plus sign error sign “ . This did not happen prior to moving the aerial?
Chris Thairsc - Reply
I have a 2013 Renault with tom tom. Its now coming up with a picture of of a hand that is trying to take the card out with a big red cross. When l turn the car off and take the card out it comes up with a hand putting the sd card back and so it goes around. Any ideas
Margaret - Reply
May be a silly question, but will my Tom Tom charge even if not turned on..?
purpleshirl54 - Reply
My Time is stuck at 12:00 am
gumbyjett - Reply
My time is stuck at 12:00 am. Will sync to correct time and than in a few minutes goes back to 12:00 am. ????…..
gumbyjett - Reply
my tomtom gps does not connect since April 2019
Dominique Bellonte - Reply
Device Stuck On Start up Screen
The device turns on, but the start up screen will not go away.
If the device is stuck on the start up screen, it is most likely an issue of corrupt software, or the TomTom application is not formed on the device.
In order to fix this problem, first try to reset the device. If this does not work then the software will need to be reinstalled. Connect the device into the computer and go to the "Delete App" file. ONce you are there, click on the link that says "Manage my navigation device." Click "update my device." Once this is complete you make disconnect the device.
i did this still have the same problem
Landie du Preez - Reply
Working ok but just no voice telling me where to go?
any suggestions?
davis_lynne - Reply
is there a repair for loss of gps signal on my tom tom
edwinsweep16 - Reply
I forgot my password etc. I tried to update the system. Now I have a red cross on the screen when I put it on. Can you help?
Ronel Dreyer - Reply
My TomTom will not turn on when I plug it in screen shows for a couple of seconds then disappears
stephenrodrigues - Reply
my partner just bought his from car boot as ‘ fully working but needing a charge ‘ , the green light came on when his brother in law turned it on, but now there is nothing.
gummymummybear - Reply
I updated my device but since the update the button to say “Sound On” & “Sound Off” has disappeared. How do I retrieve it please.
ALAN CHILD - Reply
How do I change the battery on my Tomtom start 52?
Pete Jones - Reply
when turned on it shows a computer with a red x and the gps with a red caution sing
jerrylindsey714 - Reply
Hi I have a Tomtom 6200 sat Nav, with it I bought the car charger lead that also acted as an Ariel for automatic updating. It has ceased to function and my Sat Nav keeps going flat whilst driving. (I drive for a living and do a lot of miles and often I am away for long periods) I cannot find this car charger Ariel lead any where in TomTom accessories section. I have seen the bog standard charger leads but mine cost circa £50.00 and updated and charged whilst driving. Have you stop producing them or are they not superseded or replaced by another item. RSVP ASAP Thanks co,s I am stuck without it Thanks Pete
Pete - Reply
Hi i have a Tomtom 6200 sat Nav, with it I bought the car charger lead that also acted as an Ariel for automatic updating & charging. It has ceased to function and my Sat Nav keeps going flat whilst driving. (I drive for a living and do a lot of miles and often I am away for long periods) I cannot find this car charger Ariel lead any where in TomTom accessories section. I have seen the bog standard charger leads but mine cost circa £50.00 and updated and charged whilst driving. Have you stop producing them or are they not superseded or replaced by another item. RSVP ASAP Thanks cos I am stuck without it Thanks Pete
Pete - Reply
My tomtom keeps saying tomtom server error. Can anyone help me
Garth Mulholland - Reply
My TOMTOM GO730 fails to work. The screen lights up but fails to respond. When I connect to my computer the device asks ‘DO YOU WANT TO CONNECT TO A COMPUTER’ I answer YES but nothing happens .
PETER LUCEY - Reply
Throw it off the highest elevation from the ground you can get to. Usually the jarring effect when it stops tends to make SOMETHING happen at least! Hope this helps!
Mark Bradburn -
sat nav saying 6 hours to get to destination when it is only 1 hour
John Clutton - Reply
I have a TomTom XL
Its old
I turn it on
But it goes to start then a no symbol looking like a theft lock
HELP !!!
Thomas E Kinkead Jr - Reply
Anyone can message me in FB messager please & thank you
Thomas E Kinkead Jr -
Tomtom tg some parts of the sat nav not responding especially settings help
David Thomas - Reply
I live in Cambridgeshire and have the new road A14, when i arrive onto the A14 the Sat Nav goes crazy and does not recognise the area, does anyone know how to update it so it reads the new road and new layout please.
SF Spendiff - Reply
It avoids tolls and motorways no matter what configuration is entered
carleady07 - Reply
Thanks for the fix advice!
clive.hannam - Reply
I have Tom Tom for many years l use it for work as l am a courier driver. Live in Brisbane and l have found for a long time years. GPS speed limits are out of date and with a lot of local roads speed has been reduced. Also this month we're l normally have 60km now showing Z with not speed limit. Also my GPS units shuts down restarts then again the same thing. Often around mid day. Why do l have these issues
Roy Pepper - Reply
It doesn't work flash.flash doesn't read. What can i do
samuelgossa - Reply
My Tom Tom go expert turns on but after approx 3 mins the black screen comes on with error message power supply disconnected then goes off then every 3 mins which is very annoying .
pauld115 - Reply
my HGV tomtom started to turn off him self sort like restsrting. but when its has enough its displaying sine that needs connect to PC. and thats it no more instructions. what does that mean. afteer while turned off it is starting again but not for long and again turns off.
Guntars Skinkis - Reply
Tomtom 6250 hear the drum roll changed screen still doesnt come on any suggestions please
ian-taylor11 - Reply
Oh my tom-tom go 520 was very slow to connect to a satellite. After a factory reset, it still takes 10 minutes or much longer to connect. Any suggestions?
Rob Knox - Reply
Could be an old ass piece of junk possibly… but I cant be dogmatic about that. You’re welcome in advance in the event that Im right, which odds are… I am. Hope this advice helps! Take care.
Mark Bradburn -
My Tom Tom won't accept a new route. It always switches on and says it wants to take me to the last place I asked for directions to.
Lulu Agate - Reply