Swann Wi-Fi Indoor Security Camera Troubleshooting

Indoor Security Camera will not turn on

Make sure that the connection is successful by checking your router and ensuring that your Wi-Fi password is correct. If the camera is still having issues connecting to Wi-Fi, reset the router and try again once it’s back up.

Reboot the camera by pressing the power button as if it is already on and wait about 5 seconds before pressing the power again. Reset the camera by pressing the reset button located on the back (use a pin to press it).

Indoor Security Camera has no Wi-Fi Connections.

Wi-Fi routers can only transmit signals over a certain distance. Try moving your security cameras closer to the signal source at the Wi-Fi router.

Sometimes Wi-Fi signal can be blocked by objects lying between the source of the signal and the receiver. If moving the camera does not solve the problem, look for objects that may be blocking the signal, move them and test the connection again.

Indoor Security Camera won’t begin recording when detecting motion.

Objects may be obscuring the desired view from the camera’s line of sight. Check the camera’s surroundings and move any object that may be blocking the view. If that is not the case, try moving the camera to a more open area with few objects in the line of sight of the camera.

If the motion sensor works sometimes but not always, there may be little to no movement going on in the camera’s view. Moving the camera to a location with high amounts of traffic will give the most suitable results.

If the motion sensor does not respond to motion directly close to the camera lens in view, clean the lens of the motion sensor. If the motion sensor is still unresponsive, check for any amount of damage to the sensor. If damage has occurred, repair or replacement may be needed.

Indoor Security Camera won’t record at night or dim lighting.

Bright lights that are too close to or directly shown into the camera lens can damage the camera’s receptors. Turn off any external lights that may interfere with the night vision functionality while operating. If the issue continues, check for damage and replace as needed.

The infrared LEDs included in the camera may not be producing enough light for the camera to pick up a clear image. Make sure the LEDs are functioning properly and check for damaged connections to make repairs or replacements needed. Refer to this guide for help determining the cause.

Bad audio quality is coming from the security camera

If the audio sent from the security camera is poor or there’s no audio being received to your security camera it may be due to a Wi-Fi issue. To fix this issue, ensure that the Wi-Fi router, the one the camera is connected to, is working properly and that the device is close enough to the router.

If the Wi-Fi signal to the security camera is working properly and the camera is close enough to the router, then it may be an issue with the microphone within the device. To replace the microphone follow the guide here.

Incompatible Micro SD card.

If the inserted Micro SD card has been used in another electronic device the camera may fail to recognize the Micro SD card. If this happens, format the Micro SD card with a computer and then try again. To format an SD card follow this guide.

Note that some Micro SD cards out of the box may not automatically work with the device. If this is the case, format the device with a computer and try again. For further assistance changing, checking, or replacing the Micro SD card refer to the repair guide to replace the SD card here.

The video quality produced by the camera will not record or is impaired.

If the lens of the camera is dirty, use a clean cloth and a light cleaning solution. Put on the cloth a light amount of cleaning solution and gently use the cloth to rub off any impurities on the lens in circular motions. Let the solution dry, turn on the camera on and begin recording again.

If the image quality looks white or washed out, the cause may be a whitewash. Whitewash can occur when bright light is directed towards the camera lens, obscuring the view. Check any surrounding lighting and move your cameras accordingly, or dim the lighting around it.

Power of the camera. Once fully powered off, secure the camera in a room-temperature space for at least 20 minutes. Once the camera is cooled down, power the camera back on and resume recording.

Ensure that the camera is clean and is working in nominal conditions. If it is not any of these issues, you can determine that the camera lens is broken. Refer to the Swann Wi-Fi Indoor Security Camera repair guide to replace the camera lens here.