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Sungale CyberUs Troubleshooting

Released November 12, 2012; Device ID436WTA; 4.3" Tablet

Unresponsive screen ¶ 

Your screen is frozen or not responding.

Screen contains water condensation damage. ¶ 

Water condensation can affect visibility of the screen. If your device has been exposed to high humidity or water, try letting dry with device turned off . If your screen is still unresponsive, replace screen.

Display is cracked. ¶ 

A broken screen cannot be fixed and will need replacement. You will need to purchase a new screen.

Screen has a loose display connection. ¶ 

A loose connection can cause a faulty display on your screen. Make sure to open up your device and verify all connections. Restart the device. If screen is still unresponsive there must be another underlying damage and/or screen might need replacement.

Distorted audio ¶ 

Difficulty understanding the device's audio.

Earphone jack is experiencing malfunction. ¶ 

If audio is unresponsive, it might be related to loose wiring or a faulty jack. Test audio through the tablet speakers, then test it using earphones. If the audio is only distorted while listening via earphones, the audio jack or the earphones themselves may be faulty. Audio that cuts in and out is often a sign of a loose audio jack, so make sure the audio jack is fully inserted in the tablet's jack.

Speaker is not connected properly. ¶ 

If the speaker isn't working properly, it could be because of any loose connections in the mother board. Check the board for loose wires.

Weak wireless connection ¶ 

Device signal strength is low

Wireless connection in device is unresponsive. ¶ 

Verify there is a strong Wi-Fi connection near you and your device is connected properly. Restore the device to factory settings if connection problems persist. Before restoring the device to factory settings try to restart the device and attempt connection.

Short lived battery ¶ 

Device battery life is very short or only responsive when charging.

Battery has short duration. ¶ 

Your device might have a faulty battery. Make sure it is fully charged. Try waiting for a couple of days leaving the device plugged in, to give the battery a chance to fully charge. If problem continues and charge remains low, replace the battery.


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