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SteelSeries Apex 64145 Troubleshooting

This troubleshooting page will help you diagnose problems with the SteelSeries Apex 64145.

The Keys Are Not Responding ¶ 

Some or all of the keys are unresponsive when pressed.

Faulty USB Port ¶ 

Switch to another USB port on your computer when connecting the keyboard. There is a possibility that the port on the computer could be broken or is not properly recognizing the device. In case it is broken, check out this replacement guide SteelSeries Apex 64145 USB Port Connector Replacement

Bad Driver ¶ 

If the computer is not detecting the keyboard as soon as it is plugged in, try to install the updated version of the driver or a working older version from SteelSeries' website using this link.

Broken Keys ¶ 

If the keys have been physically damaged (cracks, scratches, shifted placement), refer to out replacement guide on how to replace broken keys. SteelSeries Apex 64145 Key Replacement

LED Lights Are Not On ¶ 

No lights appear on the keyboard when plugged in.

LED is Burned Out ¶ 

You will have to purchase new LED lights and perform replacement. Refer to our guide on how to replace burnt LED's, and which type of LED to purchase. SteelSeries Apex 64145 LED Replacement

Keyboard Feels Shaky and Unbalanced ¶ 

Rubber stands are missing or damaged.

Current Stands Are Too Worn/Damaged ¶ 

Replace the current worn out stands with the provided stands contained in the keyboard box. Refer to our guide on how to replace the stands. SteelSeries Apex 64145 Rubber Stand Replacement

One of My Keys is Stuck ¶ 

Keys do not go back to their original position after being pressed.

The Key is Dirty ¶ 

Carefully pry the key in an upward direction until it pops out, then thoroughly wash the key with water at room temperature. Let the key dry, then gently push the key back into position on the keyboard.

Keyboard is Not Recognized on My Computer ¶ 

The keyboard doesn’t appear among devices in the computer or doesn’t show up in the SteelSeries Engine.

Plugged Into the Wrong USB Port ¶ 

The keyboard could be plugged into a type of USB port that is having trouble recognizing it. For instance, if the keyboard is currently plugged into a USB 2.0 port, try plugging it into a USB 3.0 port. Make sure that both of the USB plugs on the keyboard are plugged into the same type of USB port.

Bad Driver or Missing Driver ¶ 

Make sure that the current driver is up to date and properly installed on your computer. Go to SteelSeries' website for directions on how to download their software using this link.

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