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SoundBot SB571 Troubleshooting

SoundBot SB571 Bluetooth wireless speaker with built-in mic, 3.5mm audio port, and rechargeable battery.

Failing to Hold Charge ¶ 

Device does not have a long battery life; power is off soon after charging.

Clogged/Faulty Charging Port ¶ 

First, check the inside of the charging port; it may have dust or dirt in it, keeping the device from charging effectively. If the port is clogged, use an air duster to clear it.

Faulty USB Cable ¶ 

If the charging cable is damaged then your device won’t charge properly. Check the USB cable with a different device, such as a cell phone or computer, and if the cable is unresponsive then it is defective and has to be replaced.

Faulty Battery ¶ 

If the charging port and USB cable are working, but your device is powering down prematurely, then your battery may be damaged or faulty and needs to be replaced.

Connectivity Issues ¶ 

The speaker is not pairing or connecting to other devices.

Poor Wi-Fi Range ¶ 

The connected device is too far away from the device and needs to be brought within range. If the connected device is close to the speaker, but it is still giving connectivity problems, the speaker may have a poor Wi-Fi range.

Failing to Connect to Multiple Devices ¶ 

The speaker is able to connect to a single device, but does not connect to other devices afterwards. Simply disconnect from the first device, then try connecting to another device again.

Faulty Aux Cable ¶ 

If the Aux cable is properly inserted into the speaker and a second device, and there is no connection established, or the connection constantly drops out, the aux cable may be faulty and needs to be replaced.

Clogged Aux Port ¶ 

If it is determined that the aux cable is in good condition but there’s still a problem with the connection, try cleaning the aux port as it may be dirty and preventing a good connection.

Static Sound ¶ 

When you turn on device, you detect a static sound in the background.

Poor Wi-Fi Range ¶ 

A reason for the static/muffled sounds could be a poor Wi-Fi range. This can easily be fixed by moving closer to your router, within approximately 150 feet, for the best Wi-Fi connection.

Broken/Bent Speaker Grille ¶ 

If the front panel of the speaker is broken or bent then the audio will sound warped or have static. If the panel has any visible deformation then it will need replacing.

Unresponsive Buttons ¶ 

Buttons are not responding.

Dirt Build-Up ¶ 

Grab a wet cloth or wet wipe. Gently and thoroughly wipe down the targeted area to collect dust. If the dust persists to be a problem, you will need to be more precise. Grab a small, thin object such as a wooden toothpick. Carefully use the point of the paperclip to motion around the area and remove the remaining dust.

Buttons Can't Be Pressed ¶ 

In this case, there is likely an obstruction of some kind underneath the button. Therefore, proceed to remove the button. Then, remove the obstruction completely.

Overheating ¶ 

Device is getting increasingly warm to the touch.

Dust In Speakers ¶ 

First, you will need to remove the cover. After, dust the area around the speakers thoroughly and completely. Proceed to dust the battery as well. Finally, dust off cover and put cover back on.

Device Location ¶ 

If the device is powered on, you will need to turn off the device by pushing the power button. Make sure the device is not in a warm area, such as direct sunlight. If available, place the device in a cool area and on a hard flat surface. For future usage, the device should be kept in a cool place and on a hard flat surface.

26 Comments

My device blinks red when charging and it gets hot near the charging port. Any help on this?

emmah511 - Reply

UPDATE

I took off the cover and its the piece on the right of it that is heating up. I connected my phone to it and couldn't hear anything but a buzzing static and faint music playing.

emmah511 -

Can some one help me? I just bought my Soundbot and it won't stay to what I put it on. If I put it on the mirror it won't stay but my brother has the same Soundbot and his is old but his stays on the mirror or any other surface. Should I send it back to Amazon which is where I bought it from? How do I keep it on what I put it on

Daniel Berberian - Reply

I have soundbot sb271 and the language is chinese! how do i change it?

ohbeone - Reply

My SoundBot only connects to my phone when its off. When I turn it on, it doesnt connect. Can someone help?

Ariahius Snow - Reply

did you fix it? i have same problem

cribbsryan -

Did anyone find a fix? Mine does the same thing! Connects until I turn it on, then disconnects and starts endlessness "Pairing"

kimberleyssmith13 -

Any ideas how to fix this?

Nikki Hamer -

Mine also does this! I have no idea how to fix it. It worked for a week and now only pairs when it's turned off.

katedimaggio -

My SB510FM had the same issue. Bluetooth audio only connected when the power was off. I could briefly hear my music when switching to music mode. I contacted Soundbot and they suggested that I run mine in music mode till the battery was drained. Then recharge and re-pair. Worked like a charm.

Brian Paveza -

Here is exactly what Soundbot suggested ... this is in regards to the SB510FM. If you have a different model you may need to be more creative to fully drain the battery.

"Let the battery completely drain by switching it to FM mode

Set it aside for a few hours

Then fully recharge and power on and pair"

Brian Paveza -

My Soundbot connects to my devices and my devices say that music is playing, but no sound is coming out of the soundbot. I thought that the volume was just low, but I'm pushing and holding the volume up and down buttons with nothing! Please help.

Caleb - Reply

My sound bot will not change anymore and I'm afraid that once it loses all its battery I will not be able to use it any more, I connected the charger to port but it does not show any sign of charging, can someone please help me ?!

Adriana - Reply

I am unable to use this device handsfree when connected with my laptop for skype call and video conferencing. Please help!!!

Aditya Landge - Reply

My sb571 is completely unresponsive. I went to bed last night and it was charging, when I woke up it didn't work at all. I've tried different combinations of cords and usb connections and nothing has worked. Please help. Thank you

Nat - Reply

Hi, same problem here! Any answer from Soundbot?

arkamor -

Connectivity issues. Wi-Fi is NOT the problem as other devices work normally.

Brien Holmes - Reply

Hi I just bought a soundbot, i have put that for charging and turned on there is little noise for some time(i m not playing anything), noise will go off after some time. again when i play music from my phone there is noise in the background.

is there any fault when i play music in charging state???

Satish Mb - Reply

i am trying to pair my SB571 and laptop is asking for password to pair ...cwhat is the passwoerd i didnt find anywhere so kindly help solving issue

saumyatripathi89 - Reply

Has anyone see an issue with the soundbot SB571 where it just constantly beeps every 3 seconds and will not connect to anything. I have tried to makes sure that it is charged up but that does not matter. Any help would be greatly appreciated. I love this speaker and can't get a new one at the moment.

ultimate_gamer569 - Reply

I'm having this as well

Ryan Rockey -

Hi..mu sound bot starts beeping as soon as I on it..nd when I see in my phone it automatically activates Google assist page.. Not able to connect it.. Any solutions.. Kindly help...

sachin chaudhary - Reply

I am having this same problem. I will update if I solve it.

Ryan Rockey -

Pls mail me on my email ID.. If u find the solution.... Letter2drsachin@gmail.com

sachin chaudhary -

My SB571 bluetooth speaker isn't turning on anymore. It's only 6-7 months since I had bought it. Please help!!

Devashish GhostRider - Reply

I have the same problem.Did you find any Service centre in India?

Arup Mishra -

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