Sony Xperia Z will not turn on ¶ 

The phone continues to have a black screen and will not turn on after pressing the power button.

Uncharged battery ¶ 

Check to make sure your device is fully charged. Try turning on the phone when it is plugged into the charger. If your phone still does not turn on, there could be a problem with the charger or the port you plugged the charger into. If your port and charger seem to be fine, then there could be a problem with the battery.

Drained/dead battery ¶ 

If the phone will not turn on or has a shortened battery life, the battery will need to be replaced.

Click here for the battery replacement guide.

Sony Xperia Z is unresponsive when SIM card is plugged in ¶ 

The phone does not recognize the SIM card or is simply unresponsive.

Bad SIM card slot ¶ 

If nothing occurs when a SIM card is placed in the SIM card slot, check to make sure that the phone is on and the SIM card is placed in the slot with the proper orientation. If nothing occurs at this point then SIM card slot may be faulty.

Click here for the SIM card replacement guide.

Speakers do not produce sound ¶ 

The phone does not play any sound when music is turned on.

Volume turned down ¶ 

Check to make sure the volume is on by going into your device options and turning the sound on. You can also use the volume buttons on the left side of the phone.

Audio file not playing ¶ 

Check to make sure whatever you are trying to listen to (song, video, etc.) is indeed playing.

Particle damage to the speaker ¶ 

Make sure there is not anything that could be damaging the speaker. First, check to make sure there isn't any water in or near the speaker. Then, make sure there is no dirt or any other particles blocking the speaker. If these steps do not work the speaker may be faulty.

Click here for the loud speaker replacement guide.

Sony Xperia Z will not vibrate ¶ 

The phone does not vibrate with an incoming call, text, or other notification.

Vibrate setting off ¶ 

Check to make sure that the vibrate function is on by going to your phone's settings.

Bad vibrate motor ¶ 

If your vibrate setting is set to on and the phone still does not vibrate, your vibrate motor may be malfunctioning. If this is true, your vibrate motor will need to be replaced.

Click here for the vibrate motor replacement guide.

Pictures are unclear/blurry ¶ 

The camera is cracked or takes faulty pictures.

No focus ¶ 

When taking a picture, make sure that the camera is focusing on the object so that it does not produce a blurry image. You can touch the object reflected in the screen to focus on a specific image.

Unsteady hand ¶ 

Make sure you keep a steady hand when taking the pictures, otherwise they will appear blurry.

Particle damage ¶ 

Check to make sure that no dirt or debris is obstructing the camera's view.

Broken lenses ¶ 

Visually check the lens for cracks or other faults. If the lens is indeed cracked, the camera will need to be replaced.

Click here for the front camera replacement guide, or here for the rear camera replacement guide.

Headphones will not produce sound when plugged in ¶ 

The headphones plugged into the device do not produce any sound.

Particle damage ¶ 

Make sure there is not anything that could be damaging the headphone jack. First, check to make sure there isn't any water in or near the headphone jack. Then, make sure there is no dirt or any other particles blocking the headphone jack.

Bad headphones ¶ 

Check to make sure your headphones are not broken. Try plugging them into another device and playing music. If you cannot hear music playing from that device, then your headphones are broken. If you can hear sound, then the headphone jack in your phone needs to be replaced.

Click here for the headphone jack replacement guide.

Incoming/Outgoing calls are not heard ¶ 

No sound is heard during an incoming/outgoing call.

Volume turned down ¶ 

Check to make sure the volume is on by going into your device options and turning the sound on. You can also use the volume buttons on the left side of the phone.

Particle damage ¶ 

Make sure there is not anything that could be damaging the ear speaker. First, check to make sure there isn't any water in or near the ear speaker. Then, make sure there is no dirt or any other particles blocking the ear speaker.

Bad ear speaker ¶ 

If your volume is turned up and there is no visible damage to the ear speaker, then the ear speaker in your phone is faulty. Your ear speaker will need to be replaced.

Click here for the ear speaker replacement guide.

6 Comments

Do you know what could be causing proximity sensor issues? I replaced the LCD but now no external sound, and the proximity sensor does not work

fixallcell - Reply

I have a c6603, the power off menu keeps appearing, and interrupting my use of the phone almost constantly. The power button works as normal, but the power off menu keeps appearing all the time, I dont think its damaged. When i press the turn off/shut down option it does, but then turns itself on? Please add to troubleshooting here!

Braeden Lirette - Reply

My power button stop responding for sometime now. So now I use Volume button instead to unlock the phone from sleep state.

Is there any way to troubleshoot this?

IMI Comp - Reply

My xperia z rear camera is not working . When i launch the camera app it automatically closes wihtout any messages.please help me what to doo thanks.!!

kuljeet - Reply

i get a message that states that the UI is not working . What can I do to fix this please

Gwen Colwill - Reply

aaIs there some way I can get the UI working. my phone turns on for a few seconds then the sign saying the UI is not working comes on and I cannot use the phone then.

Gwen Colwill - Reply

View Statistics:

Past 24 Hours: 8

Past 7 Days: 50

Past 30 Days: 197

All Time: 61,932